Responsibilities:
The duties/tasks of the function include but are not limited to:
Commercial Strategy:
- Evaluate the impact of the product on the customer’s business operations.
- Develop and implement comprehensive commercial strategies that align with the company’s growth objectives.
- Identify Customer Value Proposition (CVP) opportunities to improve the total customer experience and deliver business value.
- Identify new business opportunities to drive revenue growth, including exploring new product lines and expanding existing offerings.
- Identify opportunities for cross-selling and up-selling additional products and services to existing customers.
Customer Relationships:
- Build and maintain strong relationships with key customers and stakeholders.
- Organise and participate in customer events, webinars, and conferences to strengthen relationships and promote engagement.
- Gather and analyse customer feedback to identify areas for improvement and communicate insights to relevant teams to drive product and service enhancements.
- Work with staff and external 3rd parties to develop system test cases from usage scenarios.
Stakeholder Experience:
- Effectively communicate product vision, progress, and outcomes to stakeholders at all levels.
- Act as the key point of contact for stakeholders across the organisation, keeping them informed about product updates, timelines, and progress.
- Ensure that all digital products and solutions comply with relevant policies, regulations, and security standards to protect sensitive associate data.
Analysis of Product:
- Participate in collaborative requirements workshops with all stakeholders.
- Develop usage scenarios and use cases that can be used to demonstrate product value.
- Resolve conflicts between requirements proposed by stakeholders and decide on the best way forward to reach desired outcomes.
- Define and track key performance indicators (KPIs) to measure the success of the products.
- Provide training and resources to customers to help them maximize the value of our products and services.
- Participate in making decisions to accept or reject proposed requirements and changes, using a commercial mindset.
Change & Project Management:
- Define implementation priorities with the project manager.
- Collaborate with cross-functional teams to deliver high-quality products on time that align with the commercial strategies of the overall business.
Continuous Improvement:
- Stay up-to-date with industry trends, emerging technologies, and best practices related to digital product management.
- Continuously explore innovative ideas and seek feedback from associates and system users to improve the digital journey.
Team Leadership:
- Manage, mentor, and develop a high-performing team, fostering a culture of accountability and continuous improvement.
- Set performance metrics, monitor key performance indicators (KPIs), and ensure alignment with business objectives.
- Optimise resource allocation to meet business needs and maximize operational efficiency.
- Manage budget effectively.
Inherent Requirements of the Job:
- Bachelor's degree in a relevant field; advanced degrees or certifications are beneficial.
- Proven experience (typically 5+ years) as a Product Manager or in business consulting, preferably in digital space.
- Previous experience scaling digital offerings to grow revenue in the Motor Industry would be advantageous.
- Customer solutions focused mindset.
- Strong passion for delivering customer service and unlocking opportunities.
- Ability to see the situation from the other side of the table – understanding what matters to customers.
- Demonstrable business consultant track record; understanding of business needs and development of solutions.
- Excellent people and communication skills.
- Proven track record of successfully engaging and achieving results in a UK based business.
- Accountability focused, make-it-happen management style.
- Good organisational skills.
- Agility and problem-solving skills are a must.
- Proven track record of successfully living the Business’s Values.
- Willingness and ability to travel to, engage, and deliver at customers' premises.
- Ability to work flexibly and adaptably to appreciate nuances in daily operations.
- Project management mindset, with a proven understanding of a projectised environment and/or a PMO.
Job Type: Full-time
Pay: From R30000,00 per month
Experience:
- Management: 5 years (Required)
- Product Owner/Manager: 5 years (Required)
Expected Start Date: 2024/08/01
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