Field Service Technician – Maritime Cranes, Port Equipment, & Offshore- and Ship Cranes
Responsibilities
Reports to: Customer Service Team Leader – Maritime Cranes Port Equipment & Offshore- and Ship Cranes
Role Summary
Provides any kind of service to the customers' company machines.
Accountabilities / Key Performance Areas
- Apply electrical, electronic, hydraulic and mechanical theory and related knowledge to test and modify operational electrical machinery and equipment.
- Diagnose, adjust, repair or overhaul port equipment such as Harbour Mobile Cranes, Reach Stackers, Offshore- and Ship Cranes.
- Complete assigned paperwork as per procedures including time sheets, work reports, and expense reports.
- Cares for and maintains company tools, machines, and equipment.
Primary Responsibilities (but Not Limited To)
- Operate machines for testing, inspection, diagnosis, and troubleshooting.
- Set a positive example in punctuality and professional demeanor by respectful communication with all levels of staff.
- Test mechanical products and equipment after repair or modification to ensure proper performance.
- Repair and replace damaged or worn parts with Original Equipment Manufacturer (OEM) spares.
- Dismantle and reassemble heavy equipment using hoists and hand tools.
- Clean, lubricate, and perform routine maintenance work on company machines.
- Examine parts for damage or excessive wear using relevant measuring devices.
- Read, understand, and interpret operating manuals, parts manuals, blueprints, and technical drawings.
- Overhaul and test machines or equipment to ensure operating efficiency.
- Inspect and verify dimensions and clearances of parts to ensure conformance to factory specifications.
- Oversee the maintenance of quality standards through visual and mechanical inspection methods.
- Promote a safe work environment by following on-site safety rules.
- Oversee the handling and disposing of hazardous wastes.
- Complete factory authorized training.
- Demonstrate working knowledge of company Service Software.
- Prepare for jobs by checking parts and documentation for accuracy.
- Complete jobs independently with minimal assistance.
- Assist customers with troubleshooting, part, and machine-related questions.
- Attend training sessions as required.
- Maintain a minimum set of tools and Personal Protective Equipment (PPE) required for job performance.
- Maintain a positive attitude and role model for other employees.
- Maintain company service literature and stay aware of technical changes.
- Assume the lead person position when necessary.
- Train and/or mentor others in the department.
- Refuse to carry out unsafe tasks in conflict with company procedures.
- Follow the company Field Service policy and code of conduct.
- Ensure that all field service equipment is compliant with health and safety acts.
Seniority level
Employment type
Job function
- Engineering and Information Technology
Industries
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