Immediate placement!
A tooling and machinery repair company is seeking a mature, experienced Workshop Technician to take full responsibility for the repairing of welders, power tools, garden machines, and generators.
Requirements
- Grade 12 or equivalent
- Must have comprehensive technical knowledge of repairing power tools, garden machines, and generators
- Essential diagnostic and problem-solving skills to find the cause of a fault and patience to trace it
- Proficient in Microsoft programs, i.e. Excel, E-mail
- Experience in After Sales Service is an advantage
- Good communication ability both verbally and in writing (English)
- Driver's license and own transport would be an advantage
- Fluent in English and Afrikaans
Main duties
- Responsible for providing a positive after-sales service experience to all customers.
- Accountable for handling customer complaints/queries efficiently, ensuring clear communication, written and verbal, on all Returns/Complaints, to all internal and external customers.
- Maintain a Job Card to record any receipt documents for all returns received for repair.
- Investigate all return failures and liaise with Management/Customers timeously, irrespective of whether the return is conducted as no charge or charge out.
- Administration and control of all documents related to repairs, i.e. Invoicing; GRN and waybills.
- Ensure economic feasibility of repair; when such products under warranty are not feasible to repair, consideration must be given to extracting good spare parts prior to scrapping products.
- Provide telephonic or on-site technical support on all products, either directly with the customer or when asked to do so by the customer services department.
- Adhere to all company rules, regulations, and conditions of work (OHSA/CPA).
- Produce technical reports on any product as required by management.
- Responsible for control of stock holding of common spare parts.
- Support Management in the task of ensuring the most profitable and effective running of the repair process.
- Conduct (PDI) pre-delivery inspection on machines.
- Housekeeping - Ensure that the workshop is kept clean at all times.
Workshop in Brackenfell.
Begin your next chapter with your application today!
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