Welcome to Rentoza! We're a South African company that's changing the game in retail and e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers.
The Role:
We are seeking a dynamic and results-oriented National Sales Manager to lead our day-to-day sales operations across stores, kiosks and partnership sites nationwide. The ideal candidate will have a proven track record in driving sales growth, managing store/kiosk teams and developing strategies to drive revenue and enhance customer engagement.
The National Sales Manager will ensure cross-functional operational initiatives between internal stakeholders and also manage and strengthen the relationship with outsourced partnerships ensuring alignment of objectives and operations.
Key Roles and Responsibilities:
Sales Strategy Development:
- Develop and implement comprehensive sales strategies to achieve company targets and objectives.
- Analyse market trends and competitor activities to identify opportunities for growth and improvement.
- Coordinate with marketing and product teams to develop promotional strategies and product launches.
- Implement digital sales initiatives to leverage eCommerce capabilities and drive sales growth.
- Oversee the implementation of the national retail growth strategy to expand market presence and achieve business objectives.
Team Leadership:
- Lead, motivate, and manage team leaders for retail stores and kiosks to ensure high performance.
- Provide coaching and development opportunities to enhance team capabilities and career progression.
- Model company values in all actions, communication, and decision-making.
- Provide clear direction and decisive leadership to direct reports, ensuring alignment with goals and clarity of purpose.
- Foster a positive and inclusive team culture that encourages innovation and collaboration.
- Maintain high employee retention and engagement levels.
Performance Management:
- Set sales targets and KPIs for the sales team and monitor performance against these goals.
- Conduct regular performance reviews and implement corrective actions when necessary.
- Use data analytics to assess sales performance, ensure budget targets are met, and maximise revenue flows.
- Recognise and reward high-performing team members to promote motivation and retention.
Store and Kiosk Management:
- Oversee the operational management of all stores and kiosks to ensure consistency and excellence in customer service.
- Collaborate with team leaders to optimise inventory levels, merchandising, and promotional activities.
- Ensure compliance with company policies, procedures, and industry regulations.
- Conduct regular store and kiosk visits to assess operations and identify opportunities for improvement.
- Ensure inventory management and reporting, at national and individual store level verifying stock levels as per the standard operating procedures.
Relationship Management:
- Manage and strengthen the relationship between Rentoza and outsourced partners, ensuring alignment of objectives and operations.
- Work closely with outsourced partners to coordinate staffing, training, and performance management in stores and kiosks.
- Negotiate contracts and service level agreements with outsourced partners to ensure optimal resource allocation and performance.
- Facilitate regular meetings and communication channels between Rentoza and outsourced partners to address any operational issues.
Customer Relationship Management:
- Build and maintain strong relationships with key customers and partners.
- Address customer concerns and feedback promptly to ensure satisfaction and loyalty.
- Work closely with Marketing to implement relevant marketing plans to drive business growth and ensure sustainable performance.
- Provide insights and solutions to customer support issues, addressing problems such as profit decline or loss of business to competitors.
- Ensure a thorough understanding of the optimal customer solutions and options to meet customer requirements at the best cost.
Budgeting and Reporting:
- Develop and manage sales budgets, ensuring efficient allocation of resources.
- Prepare regular sales reports and presentations for senior management, providing insights and recommendations.
- Analyse financial data to assess sales performance, ensure budget targets are met, and make informed business decisions.
- Implement cost-saving initiatives to improve profitability without compromising quality or service.
Technology and Data Analytics:
- Stay informed on the latest technological advancements and industry trends in eCommerce and retail.
- Utilise data analytics tools to track performance metrics and identify sales patterns.
- Develop data-driven strategies to optimise sales processes and improve decision-making.
- Foster a culture of data literacy within the sales team, encouraging the use of analytics for strategic planning.
- Explore, test, and implement technology to enhance efficiencies across business operations.
Compliance and Standards:
- Ensure all sales activities comply with the Protection of Personal Information Act (POPIA) and company SOPs.
- Implement and maintain procedures to protect customer data and ensure regulatory compliance.
- Conduct regular audits to verify adherence to legal and operational standards.
- Provide training and support to team leaders to ensure understanding and compliance with all relevant laws and guidelines.
Operations:
- Assume responsibility and accountability for day-to-day operations by effectively managing partners from other departments.
- Develop and implement training materials with Team Leaders to support business expansion initiatives and new employee onboarding.
- Develop, review, and implement all store and individual KPIs, tracking these with appropriate commission or incentive models.
Required Skills and Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or a related field is a strict minimum requirement for this role.
- Minimum of 10 years of experience in a senior sales management role, preferably in retail.
- Proven track record of achieving sales targets and driving business growth.
- Strong leadership and team management skills.
- Excellent communication, negotiation, and interpersonal skills.
- Experience managing third-party partnerships or vendor relationships, particularly in a retail context.
- Tech-savvy with a passion for data analytics and a strong ability to work with analytics tools.
- Ability to analyse data and make informed decisions.
- Proficiency in CRM software, analytics tools, and Google suite.
- Extensive travel nationally.
Benefits
Offices:
- Johannesburg
- Cape Town
- Durban
Perks:
- Free Friday lunches
- Monthly socials
- Discovery Medical aid: 100% cover (permanent staff)
- Paid annual leave
- Employee Health and Wellness Assistance
- Learning and Development opportunities
- Community initiatives
- Access to cutting edge technology
- Hybrid (after probationary period, if applicable)
If you're passionate about technology and want to work in a fast-paced environment where you can make a real difference, Rentoza is the place for you. Join our team and be part of something truly exciting!
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