Purpose of the Job: Management of the Department.
Key Performance Areas
Claims Management.
- Manage claims processes.
- Advise and guide subordinates on procedures in claims handling and assessment.
- Consult and liaise with both internal and external stakeholders.
- Deal with claims handling complaints.
- Ensure efficient and effective processing of claims.
- Improve the cost to compensation ratio.
- Timeous and effective settlement of claims.
- Directly supervise Team Leaders.
- Develop business plans for the department aligned with the RAF strategic plan.
- Mobilize employees within the department to actively practice the RAF mission, vision, values and strategic objectives.
- Maintain accurate claim flow statistics.
- Reduce claims backlog.
- Ensure departmental targets are met.
Report on performance of the department.
- Prepare and submit monthly progress reports to senior management
- Ensure effective and efficient recording within the department
- Compile monthly performance reports of the department.
- Reports on the operation projects within the department.
- Record performance score cards against targets.
Establish and maintain good working relationships with stakeholders
- Facilitate communication with all levels of stakeholder contact.
- Ensure that RAF values are adhered to in all dealings with stakeholders.
- Ensure adequate representation of the Fund in relevant external activities and events.
- Consult and liaise with internal and external stakeholders.
Ensure proper management of financial resources
- Prepare the annual budget for the Department.
- Ensure that employees adhere to the PFMA
- Effective management of the department’s cash flow.
- Monitor the departmental expenditure.
- Analyse and respond to internal audit and auditor general findings.
- Prevent fruitless and wasteful expenditure.
- Plan office infrastructure and equipment to ensure adequate usage of resources.
Perform special branching function
- Correctly allocate file on system to correct branch and agent.
- Updating information on the claims related system.
Effective and efficient human resource management
- Ensure that subordinates perform tasks allocated to them and adhere to procedure.
- Maintain discipline and take corrective measures when necessary.
- Handle staff grievances and mediate in areas of conflict amongst subordinates.
- Manage subordinates’ time and attendance and approve departmental leave.
- Manage staff performance and deal with underperformance in terms of policy.
- Encourage open communication with staff.
- Promote and ensure that healthy and conducive working environment prevails in your area of responsibility.
- Ensure effective liaison with all the Business Support units and the relevant managers.
- Develop and monitor personal development plans for subordinates.
- Create and support communication structures within area of responsibility.
- Ensure proper planning, allocation and efficient workflow within the department.
- Monitor performance of teams against planned activities.
- Identify and ensure sufficient training and development of employees within the department.
- Facilitate weekly team meetings and monthly departmental meetings and communicate business and department strategy and targets to staff.
- Ensure that good employer relations are maintained.
- Ensure that all employees have entered and signed performance contract agreement within the department.
- Conduct periodic employee performance review and assessment.
- Monitor staff movement in consultation with HR department.
- Monitoring of the performance management system
Qualifications & Experience
- NQF 7 Law Degree.
- B Degree in Law at NQF Level 8 advantageous
- Relevant 6-8 working experience in a claims environment of which 2 years must have been at a manager/supervisory level.
Technical & behavioral Competencies required
- Computer Literacy.
- Technically proficient in claims environment.
- Knowledge of claims management systems.
- Knowledge of the RAF Act, Regulations, etc.
- Knowledge of relevant case laws, legislation and internal directives.
- Customer service orientation.
- Strategic capability and leadership.
- Results orientation.
- Business and financial acumen.
- Brand and stakeholder orientation.
- Organisational resilience.
- Communication.
- Team resilience.
- Network and alliances
- Talent Management
- Change Management
Road Accident Fund Values
- Integrity,
- Compassion,
- Accountability,
- Respect,