Company DescriptionIschebeck Titan Ltd. was founded in 1990 and is well known throughout the construction industry as innovators in formwork, falsework, and geotechnical solutions. With further operations throughout the UK, Middle East, and Australia, our collective disciplines enable the Ischebeck Titan Group of companies to offer original, high-quality solutions practically anywhere in the world.Our sister company, Ischebeck Inform, specializes in concrete accessories and reinforcements, supplying innovative concreting products sourced from around the world. We bring cutting-edge construction solutions to change the way you work.Formwork | Falsework | Ground Engineering | Concrete Accessories | ReinforcementsRole DescriptionThis is a full-time on-site role located in Burton Upon Trent for a Customer Services / Hire and Sales Desk Coordinator at Ischebeck Titan. The role involves coordinating customer services, managing hire and sales desk operations, and ensuring smooth communication and support with clients.Be the ‘single point of contact’ support to communications and enquiries (telephone/email) from internal and external customers Processing of Hire & Sales orders, throughout the project lifecycle from initial order through to final return, closing and filing, in a timely and accurate mannerContract administration support to the field sales team for the hire and sale of equipment to the construction industryTake equipment hire and sales enquiries via telephone and/or email from internal (Sales team members) and external customersArrange the on and off hire of equipment as requested by customersCheck availability of equipment from within stockholding and/or supply chainCheck availability of transport to meet delivery and collection requirements as requested by customers and/or propose alternatives where necessaryProcess on hire and sale orders through the Company’s computer systemProcess off hire instructions through the Company’s computer systemProcess equipment returns through the Company’s computer systemEnsure that all project documentation is completed in a timely manner and up to date with a high level of attention to detail / accuracy at all timesQualificationsPrior experience in customer service, hire, or sales coordinationConstruction / Hire / Builders Merchant ExperienceProblem Solving AbilitiesCustomer service skillsStrong communication and organisational skillsAbility to multitask and work effectively in a fast-paced environmentProficiency in MS Office and customer management systemsAttention to detail and problem-solving abilitiesYour RewardsCompetitive benchmarked basic salary10% pensionPMI25 days holiday (Increase with service)Non contractual Bonus schemeRetail discountsInclusive and vibrant work culturePlus many more flexible benefits tailored to your needsModern workplace, with free car parkingFor more information please apply for the role.