Company DescriptionIschebeck Titan Ltd. was founded in 1990 and is well known throughout the construction industry as innovators in formwork, falsework, and geotechnical solutions. Our operations span the UK, Middle East, and Australia, supported by Ischebeck GmbH. Our sister company, Ischebeck Inform, specializes in concrete accessories and reinforcements, offering innovative solutions sourced globally. We provide cutting-edge construction solutions for projects in various disciplines.Role DescriptionThis is a full-time on-site role as a Team Leader for Customer Services/Hire and Sales Desk located in Burton Upon Trent. As a Team Leader, you will oversee daily operations, lead the Customer Services, Hire, and Sales Desk teams, and ensure efficient workflow. Your responsibilities will include managing customer inquiries, coordinating hiring and sales processes, and providing leadership to drive team performance and customer satisfaction.Provide hands on leadership and management of the Customer Service / Hire & Sales Desk teamLead and manage a team of Customer Service Co-ordinatorsTrain and mentor team members to enable them to undertake tasks with consideration for quality, attention to detail and high levels of customer satisfaction at all timesProvide ‘single point of contact’ support to communications and enquiries (telephone/email) from internal and external customers Processing of Hire & Sales orders, throughout the project lifecycle from initial order through to final return, closing and filing, in a timely and accurate mannerContract administration support to the field sales team for the hire and sale of equipment to the construction industryProduce Management Information to support business objectivesDevelop professional relationships with internal and external customers and provide high levels of customer service at all timesTo ensure that all work is executed in line with Company policies and proceduresQualificationsProven experience in a leadership or supervisory role within a customer service environmentHire Desk or Sales Desk experience in a Plant & Equipment Hire business or Construction Plant Department.Strong communication, interpersonal, and problem-solving skillsAbility to strategise, prioritise, problem solve and manage multiple tasks effectivelyCommercial AwarenessProficiency in Microsoft Office Suite and CRM softwareYour RewardsCompetitive benchmarked basic salary10% pensionPMI25 days holiday (Increase with service)Non contractual Bonus schemeRetail discountsInclusive and vibrant work culturePlus many more flexible benefits tailored to your needsIf you feel you have the right experience then please apply today!