Major Incident Manager The Major Incident Manager will lead the end-to-end process for major incidents, ensuring quick resolution with minimal business impact. This role requires strong knowledge of incident management, ITIL best practices, and effective communication across all levels.Responsibilities:Incident Coordination: Lead and coordinate responses to major incidents, minimizing service disruption and acting as the primary contact for incident communications.Process Management: Maintain and improve the incident management process in line with ITIL standards, ensuring procedures are documented and followed.Root Cause Analysis: Conduct post-incident reviews to identify root causes and implement corrective actions to prevent recurrence.Stakeholder Communication: Provide timely updates to internal and external stakeholders, ensuring transparency.Reporting and Metrics: Track KPIs, generate reports on incident trends and resolutions for senior management.Note: Out-of-hours support may be required.Requirements:Expertise in IT service and incident management with ITIL best practices.Proven experience managing major incidents in high-pressure environments.Proficiency with IT service management tools (preferably ServiceNow).Strong communication skills for both technical and non-technical audiences.ITIL advanced certification or equivalent qualification.If this sounds like a suitable role for yourself, please click apply. Interviews will be conducted this week on Thursday & Friday with an immediate start. Major Incident Manager