- Respond to user requests for technical assistance via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network issues.
- Document all support requests and solutions in the IT ticketing system.
- Provide end-user training and guidance on IT systems and technologies.
- Perform routine maintenance and updates to IT systems and applications with a focus on driving business efficiency and user led solutions.
- Escalate complex issues to appropriate IT staff or vendors.
- Collaborate with cross-functional teams to resolve technical issues with the mindset to ensure efficient solutions that enable business.
- Maintain an up-to-date knowledge of new IT technologies and trends.
- Identify opportunities for creating efficiencies and aid in business growth through the use of technology, motivate and enable implementation of approved projects.
- Participate in IT projects and initiatives as needed.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Information Technology Industries
Automotive
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