Position Title
Contract
Contractual Hours
Full-time
Summary Statement:
The purpose of this position is to provide an accurate and reliable sales order administrative function to the Sales Team; to build and foster positive customer relationships; and to provide efficient and accurate administrative support to the Sales Division in line with the division’s administrative procedures and practices. This role aims to implement and uphold actions in line with company strategic objectives, maximize efficiency, and ensure administrative functions in the Sales Division operate according to set targets and operational requirements.
Profile
Key Performance Areas:
- Overall responsibility to ensure sales orders received are completed, processed, and distributed correctly and timeously.
- Receiving and accurately processing sales order documentation.
- Follow up on estimated delivery dates if the unit is not in stock and communicate estimated delivery dates with the sales team.
- Process invoice(s).
- Preparation of relevant documentation & gate passes.
- Assist Sales team in preparation of documentation.
- Overall responsibility to assist the Sales department with general admin functions.
- Ensure all administrative functions are in place and being followed/implemented effectively and in line with company and system requirements.
- Accurately and timely prepare and distribute scheduled (monthly, weekly, and daily) and ad-hoc reports as might be requested.
- Facilitate customer complaints and queries; foster and maintain dedication to service excellence in every aspect of work carried out; ensure feedback/communication to customers.
- Participation in team/department meetings and development/training initiatives to ensure that the sales team functions as an efficient resource for the company.
- Monthly stock take.
Job Location
Africa, South Africa
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