Location: Johannesburg
Position: Key Accounts Administrator
Salary: 12000
Our client in the Telecommunications Industry is looking to hire a Key Accounts Administrator in their growing institution.
Purpose:
To maintain relationships with Key Customers and uphold a high standard of customer service, ensuring all orders are processed timeously and follow through the entire process for timely delivery to clients.
Duties:
- Process all orders received from Vodacom on Pastel.
- Liaise with procurement on stock that needs to be ordered.
- Update daily ETA reports for Vodacom.
- Update the daily open orders report for Vodacom.
- Report to Vodacom offices 3 times a week to collaborate on orders, forecasts, and ETAs.
- Update the end of life products report and submit to Vodacom monthly or as new items become end of life.
- Report to Vodacom Warehouse once a month to check and validate returns before collection.
- Handle all queries from the Vodacom EBU team.
- Update and submit a price list to Vodacom EBU monthly.
- List all new products with Vodacom EBU.
- Assist SOP with overflow workload.
- Process all orders for Takealot and manage any queries.
- Send updated stock on hand files to Takealot daily.
- Run the daily online failed orders report and contact customers regarding their orders.
- Process all orders received from Group Appliances and manage queries.
- Process all orders received from Hirsch’s and manage queries.
Skills and Specifications:
- Good oral and written communication skills.
- Proficiency in Microsoft Office (Excel, Word).
- Ability to cope well under pressure.
- Target and deadline driven.
- Ability to work independently and as part of a team.
- Knowledge of Pastel Evolution or experience with an ERP system (minimum).
Secondary Duties:
- Understand the whole process from supplier’s supplier to customer’s customer.
- Assist in resolving customer issues experienced daily and report back to management.
- Provide after-hours customer support.
- Willingness to work unusual hours if required.
Pre-requisites:
- Clean criminal check.
- Signing of the company’s confidentiality agreement.
- Signing of the contract of employment.
- Certification/Diplomas in relevant areas of expertise are required.
Send your CV and latest pay slip to
Company: ATripleA Recruitment and Temps
Website:
Posted: 2024-01-23
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