Pretoria
Call Centre Team Leader
13000 to 23000
Call Centre Team Leader (Media and Printing)
Our client in the Media and Printing industry has an opening for a team leader in their call centre department.
They offer an exciting opportunity to be part of a company that has cutting edge technology and that delivers bespoke printing solutions. They strive to deliver excellent customer services.
Duties and Responsibilities:
- Management of a 4-seat call centre, setting of goals, staff training and motivation.
- Implementing new policies and protocols that will improve client experience.
- Developing scripts and standardizing responses to create cohesion and effective communication.
- Dealing with complaints and resolving problems.
- Ensuring that online ordering issues (payment gateway, software issues) are dealt with immediately and effectively.
- Communicating effectively and professionally between production and the client.
- Maintaining a strong knowledge of company processes – understanding the delivery workflows, dispatch protocols, ordering and tracking software, company promotions, etc.
- Reporting to management on a weekly basis.
Qualifications:
- Minimum of 5 years call centre experience with 3 years of management/leadership experience.
- Additional knowledge of IT, printing, or photographic processes.
- The candidate must be fully bilingual in both English and Afrikaans.
Send your CV and latest pay slip to
ATripleA Recruitment and Temps
Posted 2023-05-06
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