Dis-Chem Howick requires a Frontshop Assistant to uphold the merchandising standards whilst supporting customer service at point of sales in accordance with Dis-Chem policies and procedures.
Minimum Requirements:
- Grade 12 – Matric or Senior Certificate
- 0 – 6 Months Retail work experience
Advantageous:
- 1 Year work experience within Retail
- Certification in Retail Business Management
Job Description:
- Ensure that full ranges of products are on the shelves at all times and neatly presented.
- Maintain the stock on the shelves to ensure it has not reached its sell by date.
- Restock merchandise when needed to ensure maximum sales.
- Follow up on all out of stock queries from customers in line with the customer service out of stock list.
- Ensure delivered stock and/or stock pulled from the storeroom are stored and packed in the correct space.
- Ensure merchandise displays, labels, and pricing are correct at all times and report all price discrepancies to management.
- Keep the storeroom organized, neat, and tidy.
- Stay up to date with new product knowledge to effectively assist customers.
- Assist with restocking merchandise and supplies when needed.
- Assist with back shopping when required.
- Handle all merchandise carefully to prevent losses.
- Transact all purchases – receive, verify, and process all payments.
- Exchange merchandise for customers and accept returned goods when authorized by the Frontshop Leader.
- Process all loyalty cards including those of accelerated partners.
- Ensure cash is placed in the drop safe according to standard operating procedures.
- Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/or Retail Store Assistant.
- Ensure accurate cash flow at all times.
- Facilitate rotation of stock regularly and adhere to Dis-Chem stock control procedures.
- Report low stock levels, items that are out of stock, damaged stock, and expired stock to management.
- Assist with the counting of stock files and general stocktaking.
- Identify and report damaged and expired stock immediately to management.
- Assist with loading and off-loading of stock when needed.
- Ensure boxes are flattened after unpacking stock and taken to the designated area.
- Establish a professional relationship with customers and provide friendly, helpful, and courteous assistance.
- Report customer compliments and complaints to management.
- Adhere to the customer turnover per hour rate as per company benchmark.
- Assist with the training of new and current team members.
- Ensure that outgoing stock/items/scripts are scanned and paid for.
- Keep daily takings inside the till drawer until they are placed in the drop safe.
- Report bad and suspicious behavior for both staff and customers to management.
- Maintain housekeeping in accordance with Dis-Chem standards.
- Adhere to Dis-Chem Policies and Standard Operating Procedures.
- Adhere to Health and Safety rules and regulations.
- Follow the Dis-Chem uniform and personal appearance policy.
Competencies:
- Knowledge of retail operations and administration.
- Ability to find solutions to potential issues and know when to escalate problems.
- Comprehend fundamental arithmetic (addition, subtraction, multiplication, and division).
- Convey ideas and facts verbally using appropriate language.
- Address customer questions in a timely manner.
- Recognize the need for procedures and follow relevant procedures.
- Take personal responsibility for the quality and timeliness of work.
Advantageous:
- Basic computer skills (Word, Excel, Outlook), numerical skills, and SAP.
Special conditions of employment:
- Be able to work retail hours.
- South African citizen.
- MIE, no criminal record, and clear credit rating.
- Driver’s license and own reliable transport.
Remuneration and benefits:
- Market-related salary.
- Medical aid.
- Provident fund.
- Staff account.
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN'T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.
Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.
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