Part Time Customer Service Advisor
Permanent, Part Time
Monday - Friday 8am - 1.30pm / 9.30am - 3pm
Trafford Park - Office Based
Winsearch UK is currently working with a large manufacturing business to appoint a Customer Service Advisor, on a permanent, part time basis. The purpose of this role will be to support customers in their after-care journey, ensuring customer satisfaction.
Responsibilities
- Update system with installation updates from daily reports
- Check emails from factory regarding shortage in items and if any action is required.
- Plan remedials from Field Installation Manager reports and call them out.
- Liaise with the factory despatch as and when changes are being made to the current weeks' plan
- Amend the schedule due to changing circumstances and inform client of these changes
- Liaise and collaborate with all relevant departments to gain resolutions of customer issues
- Prioritise high debt remedials and clients that are on the Significant Client List.
- Monitor closely all fitter and polisher remedials on the system
- Liaise with Purchasing department/factory regarding materials prior to plan remedial.
- Liaise with fitters & polishers regarding their availability.
- Escalate any issues or risks to the appropriate person
- Adhere to the departmental procedures as advised
Qualifications and Requirements
- Be able to work unsupervised
- Experience in a planning department essential, fitted furniture planning advantageous
- Confident telephone manner
- Clean and concise written and verbal communication skills
- Willing to take on/learn new skills
- Very strong attention to detail
- Flexibility to respond to changing circumstances - excellent temperament
- Be able to work in a team environment
- Good geographical knowledge of the United Kingdom
- Good IT skills - ability to use Microsoft office
Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.
Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
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