Junior IT Support Engineer
Our national client is seeking a Junior IT Support Engineer to join the Port Elizabeth team.
Responsibilities
- Provide technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues.
- Install, troubleshoot, and maintain hardware including laptops, desktops, printers, VOIP devices, and networking equipment (both wired and wireless).
- Diagnose and resolve faults logged on the company's helpdesk system, escalating to the Systems Administrator when necessary, with agility and precision.
- Assist in the setup and maintenance of network infrastructure, including routers, switches, and wireless access points.
- Collaborate with senior IT staff to resolve complex technical issues and escalate problems as needed.
- Document and track support requests and resolutions using ticketing systems.
- Perform routine maintenance tasks, such as system updates, patches, and backups.
- Assist in the implementation of IT security policies and procedures to safeguard company data.
- Provide training and assistance to users on basic IT procedures and best practices.
Requirements
- Minimum 1-2 years of experience in a desktop support environment.
- Proficiency in Windows Desktop Operating Systems (Windows 8/8.1/10/11) and Microsoft 365.
- Fundamental knowledge of TCP/IP networking, including DHCP and DNS.
Posted By
- HR Services, Recruitment & Selection
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