Posted 02 September 2024 - Closing Date 02 October 2024
Job Description
We have an exciting opportunity for a Customer Support Specialist to provide customer support to internal stakeholders as well as external clients, through the set-up, administration and maintenance of projects and products executed through the IQbusiness Insights platform.
The successful candidate will be responsible to set-up new clients, create projects and services; complete all stakeholder requests, monitor survey health and data integrity, taking into consideration SLA’s and ensuring completion within client service level agreements (SLA’s).
- Client and Stakeholder Support: Provide support to clients, team members and internal stakeholders.
- Problem Solving, Quality & Improvement: Play an active role in identifying problems and applying resolutions. Track issues and “bugs” affecting users.
- Operational Tasks: Carry-out operational tasks, including in-platform technical project set-up; data cleaning; file management and uploading; survey scripting, testing and deployment as well as project monitoring.
- Operational Administration: Carry-out administrative tasks related to customer support including ticket review and resolution.
- Personal Development: Drive personal development aligned with OKR’s through self-teaching and knowledge sharing.
- Quality: Ensure quality throughout project completion related processes.
- Ability to support multiple stakeholders in a highly responsive, fast-paced environment
- General knowledge of market research as an industry would be ideal
- Passion for problem-solving with general and technical problem-solving abilities
- Effective at multi-tasking
- Eager to learn and master new skills
- Adaptable
- Analytical thinker
- Process oriented approach to work
- Customer-focused
Requirements
- Matric
- Minimum 1+ (one) years’ practical experience in a customer support; technical support; research; project management; product development or Information Technology (IT) role.
- Proficient in Microsoft and Office tools; specifically, MS Teams, MS Outlook, SharePoint, Excel, PowerPoint, and Word.
- Proficient in Google applications.
- Competence and experience using software and tools such as CSS and HTML is advantageous.
We have an exciting opportunity for a Customer Support Specialist to provide customer support to internal stakeholders as well as external clients, through the set-up, administration and maintenance of projects and products executed through the IQbusiness Insights platform.
The successful candidate will be responsible to set-up new clients, create projects and services; complete all stakeholder requests, monitor survey health and data integrity, taking into consideration SLA’s and ensuring completion within client service level agreements (SLA’s).
Roles & Responsibilities:
- Client and Stakeholder Support: Provide support to clients, team members and internal stakeholders.
- Problem Solving, Quality & Improvement: Play an active role in identifying problems and applying resolutions. Track issues and “bugs” affecting users.
- Operational Tasks: Carry-out operational tasks, including in-platform technical project set-up; data cleaning; file management and uploading; survey scripting, testing and deployment as well as project monitoring.
- Operational Administration: Carry-out administrative tasks related to customer support including ticket review and resolution.
- Personal Development: Drive personal development aligned with OKR’s through self-teaching and knowledge sharing.
- Quality: Ensure quality throughout project completion related processes.
Competencies
- Ability to support multiple stakeholders in a highly responsive, fast-paced environment
- General knowledge of market research as an industry would be ideal
- Passion for problem-solving with general and technical problem-solving abilities
- Cross-departmental collaboration
- Project management skills
- Effective communication skills
- Effective at multi-tasking
- Eager to learn and master new skills
- Approachable “go-to” person
- Adaptable
- Analytical thinker
- Attention to detail
- Process oriented approach to work
- Customer-focused
- Time management skills
- Strives for service delivery excellence
Requirements
- Matric
- Minimum 1+ (one) years’ practical experience in a customer support; technical support; research; project management; product development or Information Technology (IT) role.
- Curent relevant qualification certifications (if relevant).
- Proficient in Microsoft and Office tools; specifically, MS Teams, MS Outlook, SharePoint, Excel, PowerPoint, and Word.
- Proficient in Google applications.
- Competence and experience using software and tools such as CSS and HTML is advantageous.
Please note: As all IQbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID and qualification verification
IQbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals #J-18808-Ljbffr