OUTsurance is a customer-centric financial services company with a global footprint. We are vibrant, successful, and values-oriented with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.
Job Description
Upsell existing clients as well as service incoming calls from existing clients within the Client Care Department of OUTsurance. The role entails upselling and client service actions, requiring high attention to detail and great execution in handling client queries or complaints in a professional, efficient, and competent manner.
Qualifications
- FAIS accreditation is essential (RE and Full Qualification) for applicants that have been working in the financial services industry prior to December 2010. Preference will be given to applicants with their FAIS Regulatory Exams (RE1) and/or their Full Qualification completed.
Additional Information
Required Competencies & Personal Attributes:
- Extensive sales and customer service experience is essential.
- Responsible for up-selling existing policies while maintaining excellent customer service.
- The following previous experience would be advantageous:
- Call centre experience in a client-centric or sales environment.
- Experience in the Insurance and/or Short Term Insurance industry.
- Working in an environment where salary was linked to performance and/or commission structure.
- An ideal candidate will be able to align their personal work values to OUTsurance.
Attributes:
- Meeting and exceeding sales targets.
- Deadline and results-oriented.
- Client service oriented.
- Attention to detail resulting in excellent work quality/standard.
- Resilient (able to push through and succeed in the face of adversity).
- Enthusiastic and passionate about the job and the company.
- Effective planning and organizing/work management skills.
- Adaptability (able to adapt to different clients and work situations).
- Integrity (honesty is a core value of the company).
- High tolerance for stress.
- Ambitious with a drive to succeed.
- Highly motivated individual driven by monetary reward and recognition.
- Client service enthusiasts (going the extra mile for clients and company).
- Must be able to work independently towards individual targets/goals.
Skills:
- Above average selling skills and ability.
- Great listening skills to respond appropriately to clients' questions, concerns, and complaints, ensuring an awesome customer service experience.
- Excellent interpersonal and communication skills.
- Excellent negotiation and persuasion skills to overcome objections.
- Solid computer literacy skills, including excellent keyboard skills and the ability to navigate various computer applications, respond to emails, etc.
- Solid administrative skills to produce great quality service to clients.
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.
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