We are recruiting Claims Settlement Advisors to join our team, based at our Head Office in Bedford, MK44 3JZ.In this role you will be managing total loss motor claims and providing a best-in-class customer service experience. Our Claims Settlement Team assist with negotiating and settling total loss motor vehicle claims directly with policy holders, on behalf of our insurance partners.Main duties & responsibilitiesConsistently improving upon and delivering a Customer Experience to the highest standards to both our internal and external customersDelivering a customer experience to the highest standardsMeeting the required quality standards, to ensure operational excellenceTo ensure that all parts of the claim’s settlement process are carried out accurately and in a timely mannerBuild rapport with internal and external customers and take ownership for the customer journeyEnsure a strong and consistent level of productivity is achievedPromote good teamwork and performance by supporting other team members when requiredSharing new ideas to improve our service and demonstrating a positive demeanour at all timesSuch other duties as requested by your line managerEssential attributesExcellent customer service skillsStrong attention to detailExcellent communication and interpersonal skillsA team playerEnergetic and self-motivatedExcellent computer & data entry skillsMicrosoft office skills (Outlook, Excel and Word)Well-presented and demonstrates a professional, friendly, positive attitude.Experience or working within a high functioning teamGreat literacy and numeracy skillsDesirable attributesPrevious experience of working within motor claim managementWorking in a Call Centre environmentExamples of continuous learning and personal developmentBasic knowledge of motor vehiclesWhat we offer you in return:Monday to Friday working23 days holiday plus bank holidays and an additional day per year to celebrate a special occasion to youA further paid day to volunteer for a charity of your choiceCompetency framework – the more you learn, the more you earn!Medicash Cover – look after you and your family by providing a range of positive health care benefitsContributory workplace pension planCycle to Work SchemeLife Assurance coverThe ability to purchase shares in our successful global company at a discounted rateAn exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out, and utility bills for the home