We’re looking for a 1st Line Service Desk Engineer to join our Cloud and Devices Support team. Reporting into the Cloud and Devices Support Team Leader, this role requires an enthusiastic, committed and hardworking individual who has the ability to communicate clearly with our customers and provide first line ICT support.“a great place to work, a great place to be a customer”The Role:Deliver exceptional 1st Line support to our customers by communicating with them clearly and accurately logging client support issues on our systemsCarry out basic troubleshooting activities and provide first time fixEscalate support incidents to 2nd line and 3rd line engineers when first time fix is not possible within reasonable timeAchieve agreed customer service levelsEffectively communicate with colleagues, customers, and suppliersUnderstand core Chess products and services and help identify up-sell opportunities across the rangeRegularly achieve set targets and KPIsThe Candidate:Excellent telephone manner and communication skillsReliable and hardworkingOrganised and self-motivatedKnowledge of basic technology products and servicesInterest in personal development and growth mindset regarding new skillsBasic understanding of PC hardwareMicrosoft Windows and Microsoft Office 365 end user skillsMCP certification would be beneficial but is not essentialConfidence to diagnose and fix customer issuesWhy join Chess?Chess is one of the UK's leading independent and trusted technology service providers, employing over 360 skilled people across the UK, supporting over 21,000 UK businesses.Diversity, equality, and inclusion is at the heart of our Chess culture and we are passionate about our One Team spirit.We're extremely proud that our people voted us No.1 in 'The 100 Best Companies to Work for' list 2018, and we continue to celebrate more than fourteen years in the top 100.Our continued focus on growth creates opportunity for everyone to progress their career, to develop knowledge and skills, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business.We believe that “if you’re not growing, we’re not growing”.Salary details: Up to £25,000 depending on experienceBenefits include:Health care support – UK Healthcare, eye tests, flu jabs, onsite health screensEnhanced Pay: Maternity, Paternity, Adoption Leave and Shared Parental LeaveAccess to employee benefits, rewards and recognition platform, Perkbox. This gives you access to hundreds of ‘Perks’ with great discounts. Whether it be days out, your weekly food shop, a clothes shopping spree on the high street and many more.Hybrid working support - Allowance towards a home desk and chairLoyalty point scheme – allowing you to use your points to increase your benefits each yearAccess to our Future Fit benefits package – including Mental, Physical and Financial support20 days paid holiday p.a. increased upon anniversaries, ultimately to 24 days p.a., plus public holidays.Buy & sell Holiday scheme – 2 opportunities per year to buy or sell up to 5 holidaysAdditional holidays: Half Day Fridays and a Wellbeing Day£100 per year matched charity donation, plus payroll giving optionsHours: A standard week is 37½ Monday to FridayAt Chess we offer many flexible working options, and we have both full-time and part-time working hours available. Chess pride themselves on being an inclusive employer, so if you want to find out more about our flexible working arrangements this can be discussed with your application.Working location: Hybrid working positionAllowing you to enjoy the flexibility of working from home whilst also having the option to work from one of our many local hubs spread throughout the UK. Ad-hoc travel to offices within the group and other locations may be required on occasion.Is Chess the place for you?If you are looking for a career that brings exciting challenges and opportunities, then Chess is the place for you.Please email your CV and covering letter to our Recruitment Department at: careers@chessict.co.uk Upon submission of your completed application to Chess, either through direct application or speculative, you hereby agree to the processing of your personal information as per the guidelines set out within our Privacy Policy and to allow for the seamless and secure processing of your information throughout Chess’s recruitment and hiring practices.