Smarter Grid Solutions (SGS) is a fast-growing technology company that delivers products and services to enable utilities and developers to integrate distributed and renewable energy resources. Our unique Active Network Management (ANM) technology is the only technology of its kind to provide real-time, autonomous control of distributed energy resources, and is the result of over ten years of developing, deploying and proving this unique approach to managing the Smart Grid.SGS is seeking a Graduate Engineer (Electrical; Mechanical Electrical; Computer and Electronic Systems or equivalent MSC) to join our growing Managed Services team to provide technical customer support and conduct system testing to enhance delivery of our technology to production environments.*Unfortunately we are unable to provide visa sponsorship for this position.Who we are looking for…We are looking for a highly-motivated graduate with excellent customer support skills and a desire to gain a deep technical understanding of SGS systems. You should have:A willingness to learn about our technology componentsA confident and professional approach when speaking to customersA desire to contribute to and enhance the processes of our Managed Services PracticeAn analytical mind set with good problem solving skillsEnthusiasm to engage with internal Departments / PracticesDesired Experience & SkillsWe would like to speak with recent graduates who have the following experience. However, if certain aspects of this experience are not met through previous work or education and you have a desire to learn these skills we are happy to consider your application.Electrical delivery systemsRenewable energy technologiesHardware / virtual system environmentsWorking knowledge of Windows and Linux platformsHelpdesk / Support systems and servicesLogging and tracking of support issuesInteracting with customers in a confident mannerDelivering outstanding customer serviceNetwork components and concepts (VPN, Remote Desktop, Firewall, etc.)Automation and control platforms (programmable logic controllers, RTUs, industrial PCs) and their programming languagesTesting of SGS systemsResponsibilities and ObjectivesBelow are a range of activities that you would be contributing to through your career.Provide 2nd tier technical support for customers and Smart Grid deploymentsGenerate monthly operational reports for our customersAnalyse data and identify system tools that allow us to provide proactive customer support and improve system performanceProactively monitor the infrastructure, taking corrective action as necessarySupport and deliver operational Active Network Management SystemsLiaise with our Development, Integration and Project Management teams for support in diagnosis, investigation and resolution as and when requiredProvide feedback to team leaders to improve our system and services.Build pre-production test systemsConfiguration, testing, and commissioning of ANM platforms and applications in production and pre-production environmentsExecute product test processes and produce the associated test documentation as part of SGS’s product testingMaintain knowledge of latest research, development and trial activities in the domain and identify opportunities consistent with SGS capabilities, platforms and target marketsWork within and aid in the development of SGS’s information and quality management systemsQualifications and CapabilitiesHND/BSc/BEng/MSc/MEng in electrical engineering, industrial control, computer science or similar disciplineExcellent written and verbal communication skillsStrong analytical and problem-solving skillsExperienced in the use of helpdesk systems and ability to manage customer support issues throughout their lifecycleCompensation and BenefitsCompetitive salary, dependent upon experience33 days holiday (inclusive of 3 public days)5% matched Employer pension schemeUp to 5% company performance bonus per annumPrivate Medical Insurance through VitalityLife Cover (3x)Cycle schemeIn return, you’ll be joining a highly engaged and passionate team that rewards commitment and achievement!If you’re interested in applying for this position or have any questions about the role or life at Smarter Grid Solutions, we’d love to hear from you!We’ll get back to you as soon as we can!Smarter Grid Solutions is proud to be an Equal Opportunities Employer. We are committed to working in an environment that is free from all types of discrimination, is inclusive and empowers our people to bring their whole self to work and reach their full potential. At Smarter Grid Solutions, we recognise that we can grow and thrive with a diverse team of people. We hire great people from a variety of backgrounds not just because it is the right thing to do, but because it makes our Company stronger.We are committed to providing reasonable support or adjustments during our recruitment process. If you need support, please reach out to recruitment@smartergridsolutions.com.Should your application be successful, we will conduct relevant employment checks before you join us too.