Digital Planning + Client Services Lead North London - Hybrid (3 days on-site per week)Permanent - September start dateAboutAt Nest, we’re passionate about growth, from helping to grow our clients’ business, which in turn helps us grow our own business, to helping each and every team member reach their full potential and career goals, to our many office plants. This is a great opportunity for anyone with a proven track record of being able to build strategic relationships with clients to deliver growth for their clients and for the agency, and candidates with strong experience in developing performance marketing strategies for businesses, particularly in the ecommerce and retail space.We are specifically looking for someone with a background in digital planning, including expertise in platforms such as Meta Ads, Google Ads, TikTok Ads, and other digital advertising channels.You will own a group of ecommerce and retail clients, comprising accounts run by the ADs within the team and 2-3 accounts which you will initially run yourself. You will be responsible for the high-level strategy, overseeing the client relationship to ensure they are satisfied that we are delivering against agreed KPIs. You’ll be responsible for ensuring the client is introduced to other products and services we provide to help build a long and happy relationship with them. Additionally you will be responsible for contract renewals to ensure our clients extend their contracts and continue working with us.Key ResponsibilitiesOwnership of Client Relationships and HappinessOwning a group of accounts worth in excess of £2 million annuallyAccountable for the delivery and quality of client Business Reviews across the team, presenting and managed with senior client stakeholdersAccountable for monitoring and improving (where appropriate) Client Happiness scores across your groupBuild and maintain senior level relationships with clientsOwnership of Performance PlanningDevelopment and refinement of the agencies approach to performance planning across digital channels for our clients in order to maximise their desired business outcomes, including platforms like Meta Ads, Google Ads, TikTok Ads, and other relevant digital advertising channels.Collaborating with teams across the agency, in particular Delivery, Sales and the rest of the Client service organisation, to embed this approach into their operational processes and client-facing sales and marketing materialsProviding clients with strategic recommendations on their marketing strategies, and reviewing and refining the strategies developed by your team, to ensure they consider best practices and are geared towards delivering client successOwnership of Client Revenue PipelineOwnership of client revenue planning in your portfolio, including forecasting, setting annual targets, deal closing & contract negotiationAccountable for best-in-class client-onboarding and set upAccountable for invoicing and financial management of the accounts within your groupResponsible for contract and renewals and extensions within your group of accountsTeam managementLine management of account directors including setting and reviewing of quarterly OKRs and bi-annual reviews of your team membersSupporting the Client Services Director in building and managing a best in class client services teamAbout youYou will have a strong track record in and passion for paid digital advertising, working with platforms including Meta, Google, TikTok and Pinterest to drive business growthYou will have proven experience of leading teams of client services peopleYou will have experience of working with B2C brands - ideally in the retail and ecommerce vertical - and understand the pressures on their businessesYou are self aware and are able to adapt your communication style as required to get the outcomes you needYou are commercially aware and are comfortable with numbers and excel spreadsheetsYou have an entrepreneurial spirit and enjoy setting targets and working to achieve themYou get a sense of accomplishment from seeing the impact of your work, which means you don't mind rolling your sleeves up when necessary and getting stuck in to help make things happen