The Product Coordinator reports to the Director of Product and Sales and is responsible for arranging contracted ground and ship services in relation to our worldwide portfolio of escorted small group tours and golf cruises. The ideal candidate should thrive in both independent work and collaborative meetings, combining logistical management skills with a passion for crafting unique global travel experiences ResponsibilitiesRequest and confirm bookings for hotels, golf courses, ground transportation, guides, and other ancillary services as may be required from time to time. This will involve communication with ground suppliers (e.g. golf courses and hotels) and trusted Destination Management Companies (DMCs) through whom certain services are contractedLiaise with the respective onboard teams of our cruise partner (Azamara) in providing various golf-group detailsUpdate ground suppliers on the status of our sales progress as required from time to timeEstablish the optimum final arrangements and required timings for ground transportation and golf arrangements, subject to finalised ship or flight timingsCreate and maintain our tour planning grids following standard company templateProvide detailed final information to ground suppliers, including guest lists, timings, agreed arrangements, based around our standard company templateApprove invoices and initiate payments to ground suppliers and to host teamsRecord actual costs and reconciling against budgeted costs. Follow up with ground suppliers and DMCs to ensure our strong relationships and very high-quality standards are maintainedProvide feedback to our cruise & tour development team on your views of the respective strengths of each supplier partner and DMC in delivering an outstanding guest experienceQualificationsMinimum 3 years experience in office-based organizational and/or administrative workStrong advantage to candidates with background in travel, hospitality or events managementKnowledge of and/or interest in the game of golf considered a plus but not requiredSuperior verbal and written communication skills, with a passion for detailsKnack for problem solving, details, and collaboration, with strong organizational skillsStrong map reading, geography, and logistical expertise preferredAbility to build relationships through a variety of mediumsUnderstanding of foreign currency translationAbility to work on multiple projects, trips, decisions concurrently, meet deadlines, respect budgets, and prioritizeCommitment to technology, quality data entry, and dedicated on-going learnerIntermediate to Advanced in Microsoft Office (including Outlook, Word and Excel) as well as familiarity working with databasesAn efficient time manager who can multi-task with involvement in multiple projects at the same timeA cool head under pressure. Given the nature of travel, occasionally matters out of our control will require quick and committed decisions to ensure optimum alternative arrangements are secured, and the best possible guest experience is achievedPersonable & credible. You will be the face of PerryGolf with our trusted ground suppliers and DMCs, and communication with them, both verbal and written, requires to be timely, and of the highest standard Compensation & BenefitsCompetitive salary paid. By negotiation, and subject to the experience of the candidate.28 days holiday / vacation entitlement, inclusive of UK public holidays Working with a close-knit, passionate, and highly committed teamJob LocationCandidates must be able to commit to a full-time office-based role in Helensburgh, ScotlandAll candidates must be comfortable with hybrid work environmentInternational travel may be required from time to time, including the opportunity to host a limited number of tours per year subject to interest level How to ApplyTo express your interest in the role, please email your resume or CV to employment@perrygolf.com