About Us:At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.We are looking to recruit a Senior Customer Services Co-ordinator to join our Customer Services team based in our East of Scotland office reporting to the Regional Customer Services Manager.This is an important role at the heart of our regional customer services team. You will be responsible for providing supervision to a small team of customer services co-ordinators, ensuring that we deliver an exceptional experience to our customers. Reporting directly to the Regional Customer Services Manager you will be both a confidant and critical friend and play a pivotal role in maintaining 5 Star Builder status while remaining compliant with the New Homes Quality Code requirements.You will be an exceptional communicator and be confident in doing so at all levels. You will be able to prioritise and manage large workloads and have strong administrative skills.General knowledge of construction, NHBC technical standards and new homes remedial works would be advantageous.About The Role:Provide supervision to a team of customer service co-ordinators, managing the day-to-day operations of customer services in partnership with the Regional Customer Services ManagerEnsure our “customer journey” is delivered and that all touchpoints are executed throughout the developers 24-month warranty periodEffective and professional communication with customers to correctly manage customer expectationsTo issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new homeTo ensure accurate and speedy data input into the customer service operating system – SalesforceEnsure the correct and effective co-ordination of remedial tasks with the emphasis of resolving matters in a timely manner and in line with the New Homes Quality Code, whilst confirming actions to the customerCreate positive working relationships with contractors and all other departments within Miller homesEffective communications with contractors and other third parties to ensure business SLA complianceDeal effectively with all incoming communications such as telephone calls and emails, entering details accurately on to Salesforce in a timely mannerTo act professionally, courteously and with dignity and control at all times with customers, internal and external colleagues and subcontractors alike to uphold the core values of the business.To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork completed.About You:Holding a full UK driving license is desirableTrustworthy, honest and provide excellent feedbackAble to deal with difficult customers, clients and situations calmly and professionallySelf-disciplinedControlledSmart and professional personal appearanceConfident communicator both verbally and writtenAssertiveUnderstanding of the New Homes Quality Code desirableExperience of customer contact through all communication mediaExperience of client and company confidentialityKnowledge of residential property and our competitors is desirableGeneral knowledge of NHBC Technical Requirements/Guidelines is desirableComputer literate (especially Word & Excel) with good administrative skills