Workplace Experience Coordinator - FM service provider - Waterloo, London - 20 per hour Are you an experienced Workplace Coordinator looking for a new challenge?
Do you have experience within facilities management?
If so please read on
CBW are currently recruiting for a Workplace Experience Coordinator looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company.
Hours of Work:- Monday to Friday
- 8am to 5pm
Key Duties:- Schedule reactive and help desk call outs.
- To review jobs received during the working day and allocate accordingly to Engineers.
- Supervise and manage day to day Helpdesk activities
- Support the Helpdesk by receiving calls, logging on to the FM Support System, feeding through to operational staff and reporting back to the end user/customers.
- Monitor call activity and produce call volume reports
- To deliver toolbox talks to staff and create and update Help Desk procedures and relate new information to staff.
- Compile and enter data into the monthly client report and submit before the monthly deadline.
- Manage the Rechargeable works from the quotations to completion including requesting the PO from the client for these works.
- To participate in the training of new members of staff or to allocate a trainer, and to oversee the staff training induction sheets.
- Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
- Support the Office & Contract Managers in the administration & delivery of departmental objectives
- Raising Corrective maintenance tasks following on from PPM completed tasks
- Organisation of day-to-day work to ensure that all key tasks are fulfilled
- Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
- To work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communications
Requirements:- Demonstrate previous experience in a similar role
- Proven strong administration skills
- Experience of administering multiple activities within the day
- Willingness to thrive in a fast-moving real-time environment
- Dedication to complete tasks
- Able to prioritise work to deadlines
- Desire to take ownership of a problem and find the solution
- Ability to communicate effectively
- Customer focused approach
- Desire to understand how the service delivery model works
- Intermediate IT skills with a good working knowledge of Microsoft Word & Excel
- A team player
- Good organisational skills
- IT proficient
- FM experience
Please send your CV to Brooke at CBW Staffing Solutions for more information.