Location: Fourways, Gauteng
Requirements:
- Previous experience in a Travel sales or Travel consultant role.
- Travel expert with a minimum 2 years experience working in the travel and/or tourism industry (international travel only).
- Must live within 30 minutes of Fourways (non-negotiable)
- Fluency in both written and spoken English and Afrikaans
- Excellent phone manner and customer service skills
- Passionate about travel
- Team player
- Self-motivated and well organised all-rounder other information
Requirements:
Mission 1: Provide the best customer service to clients
- Welcome new and returning clients on the phone with a friendly, approachable, and helpful manner.
- Create a personalised and lasting relationship with the client, by proactively supporting them throughout the enquiry or sale.
- Ensure customer follow-up and satisfaction.
Mission 2: Create a tailor-made travel experience
- Establish and understand the expectations and needs of the client from the first interaction.
- Create a tailor-made trip for the client based on their needs.
- Provide excellent up to date knowledge of the company's resorts and destinations.
- Establish and maintain a good working relationship with travel agents and deal with their requests by phone or email.