Location: City of Johannesburg Metropolitan Municipality, South Africa
Job published: 04-03-2024
Job ID: 34759
Job Description
Our client, a leading supplier of Industrial Equipment , is looking for a General Manager based in Cape Town .
The successful candidate will be reporting into the Managing Director and will manage efficient branch operations of 4 branches in the Western Cape.
Duties and Responsibilities:
- Ensure achievement of profitability by managing margins and discounts.
- Ensure the company's ways of selling are adhered to by Sales Reps.
- Monitor and manage expenditure within flexi budgeting (revenue and income achievement).
- Implement corrective action where targets are not achieved to ensure consistent profit growth of the branch.
- Ensure goods received are checked, GRV’d, and put away daily.
- Ensure accuracy of stock through daily cycle counts.
- Ensure customer satisfaction by delivering in full and on time.
- Achieve agreed Customer Service turnaround standards.
- Ensure deliveries to Customers by the couriers are within agreed service standards.
- Monitor Customer service standards in the Call Centre / Internal Sales.
- Ensure the Warehouse operates within standard operating procedures.
- Ensure all complaints and queries are resolved within SLA’s e.g., logistics, pricing, returns, and repairs.
- Establish and build Customer relationships and take personal ownership of resolving complaints.
- Drive usage of digital platform by promoting and implementing online transactions.
- Manage head counts and overtime within agreed budgets.
- Maintain effective leave planning and absenteeism management.
- Facilitate training and development interventions.
- Review performance in discussion with employees, agree ratings, and set goals for new period.
- Continuously communicate and provide constructive feedback and coaching to employees.
- Take disciplinary action where required.
- Develop formal succession plan for key positions.
- Adhere to OHSA requirements e.g., training, safety reps, administration, meetings.
- Ensure the protection and security of all company assets within policy and procedure.
- Implement and ensure adherence to all internal controls.
- Compile meaningful and accurate management reports.
Education and Experience:
- Grade 12.
- 3-year qualification in Business Management or Commerce.
- Minimum 8 years Sales and Operational Management, preferably in the PPE / Wholesale / Retail Industry at a Senior Management Level.
- Must be willing to travel.
Knowledge and Skills:
- Strong leadership skills.
- Organized with attention to detail.
- A Team player.
- Proactive nature.
- Excellent communication and interpersonal skills.
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