The role of the GSD COAT Analyst. Dealing with general queries by email or phone and Compiling management reports using various reporting tools.
No shift work Mon to FRI - 8am until 17:00 UK time.
Requirements:
Main Duties/Key Responsibilities:
- Complies management information through relevant business tools to provide accurate/up to date data
- Prioritize and co-ordinate own, and others work schedules to ensure that business and customer needs are met, and deadlines are adhered to.
- Supports various administrative and organizational tasks.
- Able to communicate efficient to meet business requirements to avoid escalations.
- Management and control of different administrative processes.
- Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.
- Ability to work in a team and operate as a good team player.
- Close cooperation with internal and external departments Cross-country collaboration.
- Adhere to delivery of standard reporting packs.
Knowledge, Skills & Experience:
- Good working Knowledge of Microsoft Applications
- Plans & organises own workload
- Good administrative experience, attention to detail, ensures accuracy of data, provides data for processing of information
- Being proactive and be able to set priority list
- Good communication skills
- A high level of integrity
- A strong service-oriented (‘can-do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations
- Fluent in German spoken and written
- Grade 12 – subjects: Mathematics, Computer Science.
- Good working knowledge of MS Office & Windows 10
- 1 year in the Customer Service industry.
Please Note: For this role, you may require access to sensitive customer financial information.