Unlock a Thriving Career as a Accidental & Health Customer Service/ Retentions Consultant!
Key Responsibilities:
Innovative Retention Strategies : Deploy dynamic and creative methods to retain our valued clients. Examples include offering premium reductions, downgrades, and enticing discounts.
Policy Validation : Ensure timely and accurate capture of policies for retained clients to meet company requirements and system cutoffs affecting debit orders.
Client Needs Analysis : Analyze client needs and identify opportunities for cross-selling and up-selling, delivering tailored solutions.
Client Base Growth : Cultivate and expand our existing client base.
Adherence to Underwriting Standards : Strictly adhere to underwriter's rules and business procedures.
Negotiation Expertise : Collaborate with Product Owners and Underwriters when necessary to find solutions, especially during policy reinstatements—all done through telephonic interactions.
Client Query Resolution : Address insurance-related queries and customer complaints promptly and effectively.
Achieving Targets : Meet and exceed all set targets consistently.
Relationship Management : Foster customer and business loyalty through exceptional relationship management. Uphold a professional corporate image aligned with the bank's values.
Efficient Query Resolution : Prioritize query resolution within defined turnaround times to prevent complaints.
Qualifications & Experience:
Qualification:
Matric : High school diploma or equivalent.
Insurance Credentials : Possess a minimum of 120 Insurance credits.
Relevant Qualification : Hold a relevant certification, diploma, or degree.
Regulatory Exams : Compliant with FAIS regulatory exams.
Class of Business (COB) and Compliance Training : Completed required training.
Experience:
Insurance Industry Expertise : Minimum of 2 years of experience in the insurance industry.
Call Center Proficiency : A minimum of 2 years of call center/telephone experience.
Client Services : At least 1 year of sales/client services contact center experience.
If you're ready to excel in a dynamic role, armed with qualifications, experience, and a commitment to exceptional client retention, we invite you to apply. Join us in shaping the future of insurance and delivering unparalleled service to our clients!
Elevate Your Career in Retention - Apply Now! ????