Debt Recovery Manager - homechoice
Homechoice
2023-08-10 Southern Suburbs (Cape)
Job Ref #: HC2331
Industry: Retail
Job Type: Permanent
Positions Available: 1
homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
Job Description
homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
The ideal candidate for this role will be responsible for achieving forecasted revenue through strategic relationships with external debt collectors and book sales for homechoice. Additional requirements include leading, supporting, motivating and developing a team of Practitioners & Administrators, ensuring that key performance requirements and operational efficiencies are achieved in line with the company objectives and within the confines of the department's Pre & Post Debt Recovery Policy Framework.
What you will love doing in this role
Drive department objectives and revenue targets Maintain key strategic relationships with internal and external stakeholders Drive operational and quality efficiencies Improve revenue through management of EDC’s and Debt Counselors, ensuring compliance with relevant regulations Improve revenue through initiation, implementation and completion of book sales Ensure service level agreements and contractual obligations are adhered to People, strategy and process management Provide accurate and relevant reporting in line with the department's requirements to maximize results. Ensure the implementation and optimization of projects and assignments
Job Requirements
What you'll need to do the job
Matric or equivalent A relevant tertiary qualification would be advantageous A minimum of 3 years experience in managing EDC’s would be advantageous or 5 years of experience leading a team within a performance / target-driven environment Proven track record in understanding and utilizing Debt Recovery techniques and strategies Must have a complete understanding of the Rules and Regulations of the Debt Collectors Act Competent in MS Office packages, particularly MS Word, Excel and Outlook Must be available to work shifts, weekends and public holidays
Behaviours we love
Wow my
customer Walk in my customers’ shoesDeliver on my promisesDeliver insight-led solutions my customers need Treat the business as?
my own Take accountabilityBe curious, creative & explore opportunitiesDo it right & at the right time Play as a
team Be helpfulBe inclusiveFind the fun