We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures
•Check-in and check-out guests
•Pass all relevant guest information on to various departments as required;
•Assist guests with bookings, tours and transfers, build and create guests’ itineraries;
•Ensuring that all guest information and rates are correct;
•Update guests’ profiles on Protel;
•Report to the manager on duty regarding any related maintenance concerns
•Manage:
oDay sheet – guests itinerary document;
oGuests' daily Call log;
oCalls and guest concerns;
•Assist reservations with lodge guests’ bookings, and messages;
•Assist Spa, Housekeeping
•Assist with lunch and dinner bookings
•Do a thorough handover with the Night Auditor & early/late shift Guest Relations;
•Ensure all transfers are booked, tracked and charged;
•Required 2 Night audit duties per month
REQUIREMENTS:
•Hospitality Certificate/Diploma;
•At least 2-3 years experience in a similar role;
•Very strong computer and great administration skills;
•Passionate about the hospitality industry;
•Excellent interpersonal- & communication skills, written and verbal in English (in person and telephonic);
•Strong customer service orientation with excellent people skills;
•Ability to maintain a professional working relationship with all departments and across cultures and religions;
•Comfortable in dealing with very distinguished clientele