Job Description
- Identification of opportunities followed with project execution to meet the agreed targets with clients
- LEAN Six Sigma and Digital Transformation Project mentoring
- Build curated, market leading transformation solutions for the client working with cross-functional teams (internal and external)
- Market research across best-in class CX practices, contact center demands, evolving trends etc.
- Adherence to internal protocol around project identification, execution etc. through design thinking workshops, due-diligence, re-imagining customer journeys, blueprinting activities etc. keeping in mind customer effort reduction, improving straight through processing etc.
- Conduct Lean Six Sigma trainings
Qualifications
- Minimum academic qualification: College Graduates (15 Years) basis our specific role requirement
- System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet, and web-based applications)
- Language proficiency (English)
- Good/ Excellent - Should possess good analytical skills, communication, and negotiation skills.
- Excellent knowledge of Excel, Word, Power point & Minitab.
- Certified Blackbelt - Project management and design thinking practitioner
- P&C Insurance experience
- CX Transformation experience
- Action and results oriented, self-driven person with high energy level, analytical and structured, quality focused and adaptable
Additional Information
US 24/7 Night Shift