Job Description: Operation Manager - BPO (Call Centre)
Job Responsibilities:
Manage overall operations and performance of the call centre team
Implement and monitor processes to improve efficiency and quality of service delivery
Develop and maintain strong client relationships
Operation Projects
Transition and onboarding new clients
Analyze data and metrics to identify areas for improvement
Ensure compliance with company policies and regulations
Essential Qualifications:
Excellent communication and leadership skills
Proven experience in a managerial role within a BPO or call centre environment
Strong problem-solving and decision-making abilities
Desired Experience:
Minimum of 3 years of experience in a similar role
Experience in call centre, insurance, healthcare, utilities or financial services industries