INFORMATION REQUIRED
JOB DESCRIPTION INFORMATION
Job Title:
Accelerated Execution & BPM Change & Communications Lead
Business Unit:
Everyday Banking – Voice & Service Enablement (Ops Enablement)
Contracting Specialist:
Roxanne Correia
Duration:
Till 18 Dec – and from 1 Jan for 2024
Rate:
Implementation hands- we don’t need specialists – Max Rate is R400 ph.
Work Location:
Auckland Park
More about the Area & Team:
The transformation vehicle in VSE is called Intelligent Ops- this vehicle has several streams to deliver with huge people and change impacts.
More about the project:
Problem to solve
Solution/Deliverable
Attractive Tech exposure
Well rounded change & comms resources with solid background on retail banking – people change roll outs, deliverables linked to change methodologies
Job Description / Responsibilities:
Key Responsibilities:
- Culture & Employee Engagement Work: Foster a culture of engagement and dedication among employees by initiating and overseeing various cultural and employee engagement activities.
- VSE 2024 Calendar Oversight: Develop and manage the annual VSE 2024 calendar which includes key themes, special days, and other significant events.
- Employee Activations: Create and launch effective employee activation campaigns to boost morale, productivity, and team cohesion.
- Wellness Activations: Initiate and manage wellness programs that promote the physical, mental, and emotional well-being of all staff.
- Team Building: Organize and oversee team-building exercises and events to strengthen inter-departmental relationships and enhance collaboration.
- Storytelling & Awareness: Employ storytelling techniques to share company milestones, achievements, and vision, fostering a deeper connection among employees.
- People Change Roll: Implement people change strategies that align with the organization's goals and objectives, ensuring smooth transitions during times of organizational change.
- Strategic Communications: Develop and implement strategic communication plans to ensure clear and consistent messaging across all levels of the organization.
Background and experience required:
Years of Experience
Industry Experience
The work has been detailed to a level 5 process – I need doers – I don’t need expensive hands- I need doers – execution – delivery – and driven individuals- Prosci qualification a plus
Must-have Skills (Mandatory Skills):
Include minimum years of experience required per skill
5 years
Beneficial Skills (Desired Skills):
Salesforce context
Culture background
Good writer
Employee experience
People Change skills
Comms skills
Stakeholder skills
Content creation well packaged
CX exposure