Healthcare Service Consultant
Claremont/Hybrid
Salary R20k- R27K CTC pm. (Based on exp.)
My client, an Established Leading Medical Aid Insurance Provider based in central Claremont, are actively recruiting for an experienced Healthcare Services Consultant to join their team.
Career Opportunity to work hybrid after probation period.
Criteria:
•National Senior Certificate or equivalent
•Competent with MS excel & CRM programs.
•Knowledge and experience in working with Medical Schemes, Mgt. of the clients Health portfolio (medical scheme, loyalty programmes, GAP cover etc)
•Sales and promotion of Gap Cover, dentistry, extended oncology.
•Experience in a call centre or client service environment
•At least 2 years’ experience in medical scheme industry is essential.
•Good verbal and written communication skill, Strong analytical and listening skills.
•Team player
•Ability to work well under pressure.
•Strong client service focus
•Relationship management skills
•Adaptable
Providing medical aid advise, support, and claim management services to ensure that clients get the most from their medical aid.
The Service Consultant will serve as a point of contact who clients can depend on for assistance and support with their medical aid and health related products. Retention and upselling to clients.
Optimisation of Chronic cover. Processing and activation of new broker appointments.
Effective coordination to ensure the timeously processing of members service transactions (amendments, cancellations, general queries, option changes, dependent registration, and assistance with claims.