Job Title: Coffee Technician
Salary: R 15 000
Location: Johannesburg
General Responsibilities:
- Perform tool checks and be responsible for lost tools.
- Complete tasks as instructed by the National Coffee Manager.
- Provide operational assistance and guidance to customers on equipment.
- Maintain a professional image by keeping yourself and your vehicle clean and neat.
- Promote company ethics and values at all times.
- Introduce yourself to the management of establishments with an explanation of the purpose of your visit.
- Be available for standby work as required.
- Follow the planned route as per Brew Coffee SLA.
Technical & On-Site Duties:
- Repair faulty equipment.
- Conduct intermediate to advanced fault finding for mechanical, electrical, hydraulic, and software-related issues.
- Test all equipment to ensure it is mechanically, aesthetically, and functionally acceptable.
- Calibrate and program equipment to ensure the right quality of coffee products is produced.
- Install beverage equipment and test with product before leaving the customer.
- Uplift equipment as necessary.
- Clearly communicate faults on equipment and corrective actions taken to the manager on site.
- Inform the field service coordinator or technical support manager of updates or returns.
- Immediately escalate any issues such as wrong address, site not ready, or no product to the T.S.M.
- Seek assistance from internal specialists when struggling to repair equipment within a reasonable time.
- Conduct first-time repairs of equipment.
- Perform preventative checks and repairs on equipment.
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