Duties & Responsibilities
- Use skill and/or experience assisting customers before, during, and after purchases to satisfy customer needs.
- Must offer excellent customer service to all walk-in and calling customers.
- Receive payment or obtain credit information.
- Properly prepare stock for customer transportation.
- No unacceptable delays in responding to customer queries or complaints or answering incoming calls.
- Contact customers to arrange collection or delivery of stock as per Branch closing procedures.
- Maximise profitable cash and credit sales for fabric, wallpaper, decorator’s touch products, décor accessories, and paint.
- Maximise the sales value of each transaction through add-on sales.
- Sales and Gross profits meeting are exceeding target.
- Number and average value per cash transaction meet or exceed targets.
- Admin
- Ensure that company documents processed in accordance with company procedures.
- Ensure that company admin procedures are adhered to as well as company credit policy, particularly stop supply instructions.
- Operate within company cash and credit discount limits.
- Process manual documents.
- Ensure that calling customers have official orders for their purchases or positive identification (authorised to purchase).
- Ensure that correct codes are used when invoicing.
- Company admin procedures observed.
- No rejection of credit card transactions due to failure to follow procedures.
- Compliance with company closing procedures.
- House Keeping
- Ensure that the store is neat, clean, and properly merchandised.
- Ensure that the allocated shop area is properly merchandised and kept neat.
- Health and Safety
- Observe and complete regulations on Health and Safety.
- Use all personal protective equipment provided.
- Adhere to all National and Provincial traffic regulations.
- Adhere to Covid 19 procedures and protocol.
Desired Experience & Qualification
Matric Certificate
1-2 years Experience
Omni knowledge
Computer Literate
Mathematic Literacy i.e., Discounts vs mark up, customer pricing.
Product knowledge
Package & Remuneration
Pension Fund (Compulsory)
Medical Aid
Funeral Cover
13th Cheque
Interested?
To apply for this position, please send your updated resume and a cover letter outlining your relevant experience and why you believe you would be a great addition to our team to
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