Creating purposeful careers as we build the future of contact centre solutions
- Work closely with Operations to ensure our people initiatives reap the desired results, whether it be employee engagement, employee satisfaction, query handling, etc.
- Ensure the HRBP’s are handling all IR related matters swiftly, to ensure minimal impact to the operations floor.
- Offer advice on more complex cases, to ensure decisions are not delayed due to lack of labour knowledge.
- Monitor and evaluate payroll processes to mitigate potential financial loss to the business.
- Develop and implement HR strategies in support of business goals and objectives.
- Manage the company’s talent acquisition objectives by working closely with the Lead Recruiters in the different regions.
- Support the recruitment teams with strategic interventions aimed at increasing and improving the company’s attraction and visibility.
- Design campaign specific competency-based interview guidelines, and train the teams accordingly, to ensure understanding and impact of interview styles.
- Closely monitor attrition at the various stages of an employee’s life cycle, with specific attention given to the first 3 months.
- This must be done in order to assess the effectiveness, and possible redesign of the recruitment process.
- Monitor the effectiveness of our Induction and Onboarding process and propose impactful changes to enhance its outcome.
- Work closely with partners such as BPESA and CapeBPO to ensure the company leverages off the various initiatives.
- In collaboration with marketing, contribute to the quarterly newsletter.
- Support current and future business needs through the development, engagement, motivation, and retention of human capital.
- Foster and nurture a positive working environment.
Skills
Employee Relations, Human Resources, Industrial Relations, Performance Management, Talent Management
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