Customer Success Manager (M/W/X)

OVHcloud • Other • Köln, Frankfurt am Main, München, Saarbrücken • 2m ago

Trusted Advisor: build and maintain a strong and trustworthy relationship with your portfolio of customers.
Collaboration: work closely with other teams within OVHcloud, to ensure that customers needs are incorporated into the product development process.
Customer Advocacy: act as an advocate for the customer within OVHcloud.
Onboarding on new services: help customers get started with the product or service by providing trainings and resources.
Adoption and Expansion: assist customers in adopting or growing their usage of OVHcloud's services, while reducing time to value from their investment.

In 6 months

You will complete onboarding et training to be able to pitch OVHcloud's solution.
You will manage a portfolio of customers: support them on a daily basis in using the product or service
You will monitor various action plans and analyze the results and performance indicators, particularly on the loyalty of your accounts
You will take part to internal projects and contribute to team meetings

And in 1 year

You will develop and enforce your customers' interactions
You will become a CSM Referent to at least one Sales' cluster
You will lead international OVHcloud's initiatives
You will undertake various loyalty initiatives, notably with the product and marketing team to create programs or to develop new features
You will be autonomous to deploy an OVHcloud's Success Account Plan (SAP) with you customers

You are customer centric, and you have a demonstrable experience Customer-facing interactions.
You have experience in Information Technology field (Cloud, network, operating systems, storage and/or virtualization) and know the benefits and challenges of moving to the cloud
You are equipped with strong interpersonal skills: diplomacy, eloquence, enthusiasm, and commercial flair
You have communication skills in German (at least C1) and in English (B2 level required)
You are dedicated and want to have a positive impact on your internal and/or external contacts
You know how to evaluate and control the risk and manage situations of conflict
You are organized, disciplined, and have a good team spirit
You collaborate easily with cross-functional teams
You are autonomous and know how to take initiative
You have a curious mind and be comfortable with financial concepts, numerous communication and CRM tools.

That's a plus: