Ready to play a key role in the construction industry? Bring your organizational skills and passion for client satisfaction to drive our success as an Office Administration and Customer Service specialist!

We have an exciting new opportunity for energetic individuals with a passion for the construction industry and exceptional customer service skills to join our client's team in Kraaifontein.

The successful candidate should be able to maintain excellent customer relationships, multi-task efficiently and communicate effectively with both customers and co-workers.

Duties & Responsibilities

Act as the primary point of contact for customers, supporting the day-to-day operations of the company.
Handle incoming and outgoing calls; primarily booking quote inspection calls and allocating job numbers.
Proofread quotations before dispatching and manage the diary for the production and sales teams.
Work closely with sales and production teams to maintain a positive and productive communication line with clients.
Process customer acceptances accurately.
Prepare and dispatch quotation-related documents in a timely manner.
Report on statistics, including quotations prepared, acceptance rate, and marketing success rate.
Book and reconfirm site visits for inspections. Knowledge of Cape Town areas essential for planning of routes for the inspections.
Track progress on quotes, sending reminders when necessary and escalating if outstanding.
Communicate project start dates to customers and coordinate with the finance team regarding deposits.
Engage with customers post-service to ensure satisfaction and handle final invoicing.
Monitor debtors.
Maintain file of accepted quotations and repairs for the Production Manager.
Assist with stock management.
Adhoc requests as may be required by management from time to time.

Requirements

Matric or relevant qualification.
3 - 5 years of experience in the reception/customer service field.
Strong communication skills in English and Afrikaans (verbal and written).
Proficiency in Microsoft Office - Word, Excel and Outlook especially.
Data entry skills and adaptability to new programs.
Ability to work independently and collaboratively within a team.
Familiarity with Cape Town areas.
Self-motivated and organized; high attention to detail.
Ability to work in a fast-paced environment.

Desired Skills

Afrikaans.
Customer Skills.
Administration.

Desired Work Experience

2 to 5 years.

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Zeal HR (Pty) Ltd

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Office Administrator/Customer Service Representative