Job Description

CLIENT EXECUTIVE BFSI, Africa (Location - Johannesburg)

The Client Executive for BFSI (Banking, Financial Services and Insurance) is focused on executing our go-to-market strategy on a daily basis, leading relationships with clients and key other role players in the ecosystem(s) to ensure we introduce and avail all relevant Wipro offerings to unlock collective growth.

Key Responsibilities

Demonstrate a bias and commitment for value creation, delivering outcomes that generate growth for key clients and Wipro.
Operate as a client advocate, interested and even passionate about the markets and clients we work with.
Proactively engage to initiate relationships or expand and deepen pre-existing relations. Engage client stakeholders evidencing empathy, seeking to develop trust-based relations and acting as an advisor to C-Suite and managing relationships across all levels of the client organisation.
Provide sector, market and/or solution thought leadership and must be at ease doing so by tailoring messages and approach to varied audiences (internal and external).
Be a conscious thinker thus expending time and energy aligned to achieving a purpose, and able to contribute toward and enrich plans and solutions by recognising and addressing challenges and/or opportunities.
Drive the execution of sales and revenue growth with intensity and focus, adjusting to new and/or changing ecosystem and client conditions, and leveraging technology.
Understand, lead and oversee all operational matters related to business development and delivery for their clients.
Prioritise key success factors, and work alongside all contributors (internal and external) to assure successful delivery, and the realisation of intended objectives.
Work closely with and afford leadership for all Wipro contributors for client engagements.
Embed a culture of client focus, collaboration, and transparency to reinforce a performance-driven work environment with a high level of accountability.

Requirements

Experience –

10+ years consulting/IT strategy & services/outsourcing experience including minimum of 5+ years related to leading a client account.

Qualifications –

Undergraduate degree in Finance, Economics, Strategy, Business, Technology, or similar is essential. Postgraduate degree or MBA preferable.

Functional Skills –

Sector Knowledge: Extensive understanding of client market and industry in relation to role players, positioning (brand, products/services, etc.), competitor considerations, strategic objectives and interests.
Relationship Management: Demonstrated record of forging meaningful relationships and networks within client organisations, tracking and communicating status for defined targets and goals. In addition, ability to secure commitment to digitally led, transformational initiatives preferable.
Business Development: Experience selling and delivering discreet strategic, as well as large scale transformational engagements.
Market Exposure: Must have worked across Africa markets. South Africa is essential, and others preferable i.e., Egypt, Kenya, Mauritius, Nigeria, Zambia.
Solutions: Demonstrated leadership in innovating, including experience in informing or developing next-generation offerings and/or driving modernisation.
Leadership:
- Excellent verbal and written communication, and ability to present messages in a simple and compelling manner.
- Experience in client account P&L ownership, and proven to drive revenue growth via market coverage, relationship management, sales excellence, and account development.
- Confident, objective and fair in preparing for and handling interactions to negotiate and achieve targets.
- The foresight to understand and implement critical success factors to assure the goals of any initiative is met.
- An ability to foster a teaming environment, aiding others to understand and aligning contributions to achieve goals.
- Experience operating in a multicultural and matrixed environment.

Behavioural Attributes –

Must role model high personal standards of ethics and integrity towards employees, and all (internal and external).
Results oriented, self-motivated, owning their role/contribution and holding themselves accountable.
Should possess a drive to realise excellence in all they do, notably for clients.
High in emotional intelligence with strong influencing and persuasion skills.
Must interact professionally at all levels, both internal and external to the company.
Experience operating in a multicultural and matrixed environment, in Consulting or other Professional Services with exposure to global teams is preferable.

Language(s) –

Must be fully conversant in English (speech, reading and writing). Arabic, French and/or Portuguese are considered highly advantageous.

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Wipro Limited

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