Job Description

Quality Manager - Slough - Permanent

My client, a market leader in their sector are looking to recruit a Quality Manager to join their team fulltime onsite in Slough. The role can be described as follows:

The Opportunity:

We are seeking an outstanding Quality Manager to play a pivotal role in ensuring our products meet the highest standards of excellence and reliability. This is a unique opportunity to lead quality initiatives in a cutting-edge company, where your expertise will directly contribute to the success and impact of solutions

The Role:

The role represents an excellent opportunity to join a global organisation with a passion for innovation and customer care at the heart of everything. Reporting to the Global Operations Director, you will be responsible for overseeing and managing the quality processes within the organisation. This role involves developing, implementing and improving quality management systems, ensuring compliance with industry standards and regulations, and leading a team dedicated to product quality across the business.

You will work closely with all departments at its manufacturing locations in Slough, along with building robust and effective relationships with global teams in the US, EMEA & APAC regions. You will provide valuable technical support between suppliers, customers and internal stakeholders enhancing customer experience by developing a 'right first time’ / no-fault forwards, prevention-focused culture.

Key Responsibilities

Quality Management Systems:

Develop, implement, improve and maintain the company’s quality management systems in accordance with industry standards (ISO 9001)
Monitor and review the effectiveness of the QMS and recommend improvements

Compliance and Certification:

Ensure all products and processes comply with relevant regulations and industry standards
Prepare for and manage external audits to maintain necessary certifications

Quality Control and Assurance:

Oversee the quality control processes, including inspections and verification of products
Implement and manage corrective and preventative actions (8D, CAR etc.) to address quality issues

Customer Satisfaction:

Address customer complaints and ensure timely and effective resolution of quality-related issues
Conduct root cause analysis and implement corrective actions to prevent recurrence

Data Analysis and Reporting:

Collect and analyse data to identify trends and areas for improvement
Generate details reports on quality metrics, performance, and non-conformities for management review

Team Leadership:

Lead, mentor, and develop the team, fostering a culture of quality and continuous improvement
Conduct performance evaluations and provide ongoing feedback and support to team members

Cross-Functional Collaboration:

Work seamlessly with other departments (eg. Production, Engineering, Supply Chain, Logistics) to resolve quality issues and implement improvements
Work closely with regional offices, ensuring clear and regular communications and updates are provided
Participate in NPD projects to ensure quality considerations are integrated from the outset

The Individual:

We are looking for an experienced Quality Engineer with a “Data-driven” mindset capable of identifying trends and hands-on experience in working with international quality standards, compliances and systems. You will need to have:

Education/ Experience:

Bachelor’s degree in Quality Management, Engineering, Manufacturing, or a related field
Minimum 3 years of experience in a quality management role
In-depth knowledge of quality management systems, tools and methodologies (e.g., Six Sigma, Lean Manufacturing, Statistical Process Control, and 8D).
Excellent problem-solving and analytical skills, with the ability to identify root causes and implement effective corrective actions.
Proficient in conducting inspections, audits, and data analysis.

If this exciting opportunity could be of interest - please don't hesitate to contact me ASAP. Interviews can be arranged on short notice.

WHD Consulting Ltd.

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