Job Overview

Mont Rochelle is a stunning 26-bedroom hotel and vineyard near Cape Town in the town of Franschhoek, South Africa. Mont Rochelle is part of Virgin Limited Edition, Sir Richard Branson’s award-winning collection of unique retreats and luxury hotels, chosen for their beautiful locations and magnificent surroundings; each offering a sense of fun, style, luxury and exceptional personal service.

Overview

Mont Rochelle Spa therapists provide the overall Spa experience to our guests from their arrival at the spa until their departure, including all arrangements and treatments.

What's my contribution

Promotion of the spa to in-house guests, advising them of the treatments and retail products available.
Spa areas are prepared and ready for guests.
Welcoming guests to the spa as per Company standards.
Performing treatments according to guest’s preference and ensuring their wellbeing throughout the treatment.
Maintaining a high level of hygiene and cleanliness at all times.
Upselling of spa products.
Reporting any maintenance issues and ensuring they are fixed timeously.
Responding to guest feedback in a positive and timeous manner.

Personal Criteria

Results and standards orientated.
Works with passion, pride, and ambition.
Proactive, uses initiative and committed to the interests of the business.
Committed to service excellence, guest satisfaction and internal customers (your colleagues).
Flexible manner with the ability to respond and adapt to situations.
A team player with the ability to work independently.
Excellent organisational and administrative skills.
Structured and organised approach.
Works well under pressure and naturally goes the extra mile.
Knows how to have some fun!

Qualifications & Experience

Experience within a 5* spa environment would be an advantage.
Excellent communication skills including telephone etiquette.
Relevant spa qualifications/training.
Ability to work on Excel, Word and Outlook.
Driver’s license and own transport (if not residing in the Franschhoek Valley).

What's the deal?

Competitive Salary
Commission: Between 5% and 10% on all treatments performed and retail sold.
Hours: Usually five days per week, as per operational requirements.
Provident Fund: 5% Company Contribution (and 5% deduction).
Annual Leave: 15 working days plus an additional day off for your birthday.
Notice Period: One month (after successful completion of the probation period).

Tempting, right?

If this sounds like your next role, we’d love to hear from you very soon...

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Virgin Limited Edition

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Spa Therapist - Mont Rochelle