This position is responsible for reviewing and inspecting warranty claim parts, processing & validating warranty claims, repairing warranty parts where possible, checking, and verifying faulty inventory items, and running Service School training for dealers and contractors. Provides telephonic, in-field, and face-to-face technical support to dealers and customers on the entire Valmont product range. Sources, develops, modifies, tests, and launches new product solutions to meet customer demands. Local and international in-field project delivery including installations, training, troubleshooting, and problem-solving on all Valmont products.

Essential Functions/Duties:

Demonstrate commitment to Valmont Safety Mission and immediately address any safety issues in the work area. Consult with Quality, Health & Safety Officer when necessary to resolve issues.
Establish good working relationships with the following departments and individuals within VISA & MEA: Supply Chain Management, Shipping Department, Shop Floor – Production, Quality Assurance.
Assist senior management at various levels of training to dealership and key account service personnel.
Establish effective communication links with dealership personnel and disseminate information through service bulletins and product updates.
Visit dealership premises and carry out audits on tools, equipment, and service vehicles.
Ensure dealerships are up to date with regards to software access, updates, and service tools (laptops, serial cables, etc.).
Generate parts and service RFQs from customers or through dealerships.
Encourage dealerships in launching preventative maintenance programs.
Develop a working knowledge of Valmont Irrigation products.
Independently perform troubleshooting and diagnose faults in center pivots, linear, ancillaries & control technology products.
Provide telephonic, in-field, and face-to-face technical support to dealers, customers, and internal staff on the entire Valmont product range.
Design Service School training material and deliver training for dealers and contractors. Ensure that the Training Centre is set up for training (prepare manuals, equipment, housekeeping, training aids, etc.).
Help identify employee training needs for Dealers, Service Installers, and Internal Customers.
Source, develop, modify, test, and launch new product solutions to meet customer demands.
Review and inspect warranty claim parts, administrative processing, and validating warranty claims, and repairing warranty parts where possible.

Working Conditions:

Work is typically performed in an office and field setting; however, the incumbent needs to be able to move about the office, production area, shipping warehouse, dealerships, and international site facilities as assigned. The incumbent has to be able to support Sales, Marketing, Service, Engineering, and Operations. This support includes visits to both indoor and outdoor locations during all seasons of the year. The Field Service Engineer must be willing and able to travel both locally and internationally to the field approximately up to 50% of the year and, in uncommon instances, at short notice. Overnight travel is frequent. Safety glasses, hearing protection, safety harness & safety shoes with metatarsal protection are required to enter certain areas and/or perform work in the field.

Physical Efforts:

Most of the tasks are sedentary tasks. The employee is regularly required to reach with hands and arms. The incumbent is occasionally required to move around, use hands to type, handle, feel, grasp, balance, stoop, kneel, crouch, talk, hear, taste or smell. The employee must occasionally lift and/or move up to 30kg. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception. The incumbent must be able to climb up to an elevated height, such as from a ladder or center pivot, linear irrigation systems structure (i.e., center or span structure) and have the ability to climb stairs as some areas of the plant and dealer’s offices can only be accessed by climbing a flight of stairs. There are trips to grower’s fields and the employee needs to have the ability to move about the crop area. The employee needs to be able to get him/herself to and from different sites using a vehicle or an airplane.

Experience Required:

+3 years’ experience in the electrical installation, mechanical erection, commissioning, and fault finding of center pivot systems.
The ability to speak, read, and write Afrikaans and English.
Personal computer proficiency in Microsoft Office (Access, Excel, Outlook, PowerPoint, Word) and applicable Windows operating system.

Preferred Qualifications:

National Diploma – Agricultural Engineering.
BTech/BSc in Agricultural Engineering.
Electrical/Mechanical Engineering Diploma.

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Valmont Industries, Inc.

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Field Services Engineer