Thorn Baker is working in collaboration with an established Facilities Management SME within the Lancashire area, to resource a qualified Soft Services Location Manager in the Burnley area.

The role offers £40k PA for a role that will support career growth and allow the right person to have autonomy within the role, with the chance to implement positive changes and drive a busy working environment.

A background of Soft Services management, in both cleaning and security is essential. As is a history of working in a fast paced retail environment, with the ability to balance administration and effective leadership/coaching and managements skills will provide the right candidate with an ideal foundation to be successful within the role.

A soft services location manager is there to manage and complete the following tasks

Ensure the effective running of security and cleaning operations
Ensure soft services are delivered within the agreed budget constraints for materials, uniforms and consumables
Plan staffing levels and duty rotas to meet the needs of the location and client expectations, including using Anchor s time and attendance systems to manage holidays, sickness and absence.
To liaise with HR and senior management to manage site level issues including investigation, disciplinary and recruitment.
To ensure that all staff are trained to meet the client specification, business requirements,.
Liaise with Anchor and the Centre Management team daily and attend management meetings weekly which contribute to the monthly KPI meeting
Attend KPI meetings, ensuring both divisions meet the current SLA s.
Ensure that all employee and service-related documentation is current and in date and propose updates to ensure continued compliance with the Centre and business requirements.
Regularly audit Centre standards and procedures and submit findings to Anchor senior management for review. People management is an essential element of this role, and you will be responsible for the management of a team of up to 20 site staff
Conduct regular audits
Ensure all mandatory documentation is up to date and ready to be audited
Provide documented audits of the site weekly to identify improvements and document statutory checks.

The ideal candidate will demonstrate the following capabilities;

Experience of managing large teams of varied functionality
Demonstrate excellence in oral and written communication
Exemplary presentation skills with experience of presenting to and engaging management and delivery teams
Capable of managing change quickly and efficiently whilst maintaining effective service provision
A high energy professional capable of influencing at a senior level, developing excellence with internal and external partnerships
Analytical mind who can bring clarity to difficult situations
Ability to work well with others and continue to deliver results under pressure
Excellent interpersonal skills and an ability to establish credibility quickly
Outstanding motivational and people management skills.
True leadership skills necessary to achieve ambitious targets
A flexible approach and a sense of teamwork

If you are interested in the position and would like to know more, please apply here.

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Thorn Baker Facilities Management

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Soft Services Location Manager