A great opportunity for a top performing IT Desktop Support Technician to join our professional team, reporting to the IT Systems Administrator.

Key Responsibilities

Day to day support of end users and remote users.
Ensure system security and backup.
Hardware - Install, setup, configure and troubleshoot faults.
Software - Install, setup, configure.
Set up and maintain user accounts and permissions.
Maintain an accurate inventory of IT assets and equipment.
Managing backups and tape rotation.
Upkeep of the IT documentation.
Available after-hours remotely or on-site if required.
Remain up-to-date with IT trends.
Relevant ad-hoc duties as and when required.

Personal Traits

Self-starter and self-motivated, with the ability to take ownership of tasks and work without supervision.
Must be a self-learner.
Able to work under pressure.
Good written and verbal communication skills.

Qualifications And Experience Requirements

Diploma in information technology, computer science or a related field.
Relevant certification (e.g. CompTIA A+, N+, Microsoft certification).
Minimum of three (3) years' experience in IT and desktop support environment.
Experience and technical knowledge of Microsoft products including M365 and Azure.
Practical knowledge of Servers and virtualization.
Strong systematically with good problem-solving skills.
Familiarity with Active Directory, DNS, DHCP, Group Policies etc.
Experience and technical knowledge of Windows 10/11 operating systems.

Desired Skills

Desktop Support
Information Technology (IT)
IT Support
Technical Support

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