Job Description

General Information

Job Title: Head of Services

Salary: Available on request

Working Hours: Full time 37.5 hours a week

Number of days per week: 5

Main Base: Hemel Hempstead

Employer: Soar Beyond

Reporting to: Chief Operating Officer

Purpose: The Head of Services is an instrumental role to drive the effective delivery, growth and strategic development of Soar Beyond’s pioneering clinically and technologically driven programmes to a cross-section of clientele including NHS, Local Health Authorities and Pharmaceutical Industry.

This role has been introduced to alleviate the current directors from the day-to-day operational management so they can lead, innovate and grow the business in their strategic board-level roles. You will work closely to support and be in a position to influence Board members to ensure you can deliver operational excellence across the business service lines. Importantly, you will also be client-facing and leading our transformation and change programmes in your own key accounts keeping you aligned and connected to client and market needs.

Accountable to the Chief Operating Officer, you will have a passion for transforming healthcare delivery, a desire to grow and help others to develop to their full potential and be ready to thrive in a fast-paced organisation at the cutting-edge of innovation.

This role will be ideally suited to a senior pharmacist or healthcare leader who has held a leadership post for more than 5 years and has been involved in complex clinical service delivery.

Main Responsibilities and Accountabilities:

The Head of Services will be accountable for ensuring we have a high-performing team delivering operational excellence to meet our commercial goals.

In doing so, you will lead programmes and accounts of your own across our service range and be responsible for growing, shaping and synthesising these services.

You will oversee a team which currently comprises circa 20 people (& growing) including senior Principal Consultant Pharmacists leading our programmes and a delivery team of senior project managers, clinical pharmacist writers and trainers and an administrative, project and digital support team.

Execution and delivery of projects may include the following:

i2i e-learning programmes- digital programmes and events targeted for our membership of 4,000+GP Clinical Pharmacists
Service and clinical pathway transformation programmes underpinned by our structured 4D methodology
Digital programme deployment of our SMART workforce transformation programmes to the NHS and Pharma
Market Access consultancy services to the Pharmaceutical Industry and to the NHS
Pharmaceutical Needs Assessments- commissioned by local authorities to ensure pharmacy provision meets local population-health needs.

Accountabilities:

Leading, managing and motivating the team to deliver operational excellence across the division
Shaping and delivering KPIs for external delivery and internal business priorities
Streamlining the effectiveness of processes, systems and teams to improve service delivery; to high standard, to time and to budget
Managing the profit and losses for the service lines
Overall programme management and account management to a cross-section of NHS, local authorities and Industry stakeholders
Developing and presenting business cases to the Board to future-proof and meet our business ambitions
Understand and implement performance management strategies
Ensuring products and services are relevant to the needs of the market based on customer feedback, policy direction and market trends
Developing goals and initiatives to drive behaviours that align to company values
Hands on delivery may include:

o Facilitating and leading NHS/Industry training/advisory sessions

o Running change management sessions following 4D methodologies

o Overall programme accountability

o Providing input to direct teams for the creation and delivery of materials for sales, marketing, proposals, and pitches etc

Presenting and attending at national conferences and exhibitions as an ambassador for Soar Beyond

Person Specification

Essential:

Minimum 10 years working experience of which 5 years are at a senior leadership / director level
Pharmacy or medicines related experience
Excellent interpersonal skills – able to influence to meet desired outcomes
Healthcare sector experience of service development, management and mobilisation / change management at programme level
NHS system-level understanding of interface working - including commissioning or working in primary/ secondary care
Delivering KPIs and metrics and reporting these at senior/ board-level
Commercial experience of working in or with the private sector/ pharmaceutical industry
Experience of leading and managing cross-functional teams
Experience of writing business cases, clinical reports, bids and proposals
Full driving licence with flexibility and willingness to travel when required

Desirable

Master’s degree in pharmacy (MPharm) or equivalent
Registration with the GPhC

Essential Values:

Be aligned to Soar Beyond’s values and our purpose
Be committed to keeping up to date with developments in the market place and the relevance to our products and services
Have a flexible working attitude, the ability to work under pressure and achieve tight deadlines

Behavioural Competencies and Skills

Summary of Skills

Director level experience of managing and developing teams at programme level
Experience of working in primary care either directly or in commissioning services
Experience of writing business cases, clinical reports and proposals
Have a sound understanding of the NHS agenda in delivering high quality, safe and effective care
Be able to organise workload and work autonomously and within a team
Track record of identifying and mitigating risk for smooth service delivery

Collaborative Working Relationships

Recognises the roles of other colleagues within the organisation and their role to patient care/project delivery
Demonstrates use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, other professionals, other NHS / private organisations)
Demonstrates ability to work as a member of a team
Able to recognise personal limitations and refer to more appropriate colleague(s) when necessary
Actively work towards developing and maintaining effective working relationships both within and outside the business

Leadership

Demonstrates understanding of the pharmacy role in governance and is able to implement this appropriately within the workplace
Demonstrates understanding of, and contributes to, the workplace vision and translates to actions required to deliver
Demonstrates ability to improve quality and profitability of products and services
Reviews last year’s progress and develops clear plans to achieve results within priorities set by others
Demonstrates ability to motivate self and others to achieve goals

Management

Demonstrates understanding of the implications of national and local priorities for the team and / or service
Demonstrates understanding of the process for effective resource utilisation
Demonstrates understanding of, and conforms to, relevant standards of practice
Demonstrates ability to identify and resolve risk management issues according to policy / protocol
Follows professional and organisational policies / procedures relating to performance management
Demonstrates ability to extend boundaries of service delivery within the team

Education, Training and Development

Understands and demonstrates the characteristics of a role model to members in the team and / or service
Demonstrates understanding and use of the mentorship process
Demonstrates ability to conduct teaching and assessment effectively according to a learning plan with supervision from a more experienced colleague
Demonstrates self-development through continuous professional development activity
Demonstrates an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice

Research and Evaluation

Demonstrates ability to critically evaluate and review literature
Demonstrates ability to identify where there is a gap in the evidence base to support practice
Demonstrates ability to generate evidence suitable for presentation at local level
Demonstrates ability to apply the research evidence base into working practice
Demonstrates understanding of the principles of research governance
Demonstrates ability to present data effectively in written and verbal form

This job description is intended as a guide to the scope and responsibilities of the post and is not exhaustive. The description will be open to regular review and may be amended to take into account new developments within the organisation.

Industry

Pharmaceutical Manufacturing

Employment Type

Full-time

Soar Beyond Ltd

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