Position: Customer Service Executive

Location: Aylesbury
Salary: 26,000 per annum
Contract Details: Full-Time, Permanent

Are you passionate about delivering exceptional customer service? We are recruiting on behalf of a leading payroll solutions provider that caters to independent contractors, freelancers, and businesses. This growing company is seeking a dedicated Customer Service Executive to join their team and contribute to delivering industry-leading service.

About the Company:
As a regulated member of a key industry body, our client upholds the highest standards of transparency, compliance, and reliability. They are committed to offering seamless payment solutions, ensuring satisfaction and peace of mind for all clients and contractors.

The Role:
As a Customer Service Executive, you will provide professional support to clients and contractors, resolving payment queries, assisting with platform navigation, and ensuring all customer service standards are met. You will also collaborate with internal teams to improve processes and enhance the overall customer experience.

Key Responsibilities:

Provide excellent client support through inbound and outbound calls and emails.
Resolve payment queries and ensure all issues are addressed within SLAs.
Assist clients in navigating the online platform and offer guidance on maximising its features.
Maintain detailed records of client interactions.
Collaborate with internal teams to ensure smooth issue resolution.
Continuously identify ways to improve service processes.

Skills Required:

Excellent customer service skills and telephone manners.
Strong communication skills, both written and verbal.
Proficiency in IT, including Microsoft Office suite.
Ability to manage time effectively and work both independently and as part of a team.
A proactive and positive attitude with a willingness to learn.

What We Offer:

Competitive salary of 26,000 per year.
Monthly performance-based bonus (currently averaging 200- 250).
Company pension and a flexible working environment.
Complimentary day off on your birthday.
Access to a bespoke savings and discounts platform.
Health and wellbeing support via a dedicated app.
Opportunities for career progression.

Application:
If you're looking for an exciting challenge in a growing company and have the skills to deliver top-notch customer service, we encourage you to apply. Submit your CV and a cover letter detailing your relevant experience.

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