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We have an opportunity for a Payments Consultant who will be responsible for the overall allocation and uploading of accurate payments as per internal and processor-driven deadlines and requirements. In addition, the role requires strong attention to detail in all allocations, reconciliations, quality assurance and communication with fellow team members while seeking ways to improve current processes or systems and ensure knowledge sharing while working as part of a team.

Responsibilities include, but are not limited to the following:

Processing payments approved by Investigations according to payment processes
Ensuring that payments are accurately loaded to the correct processor and entity
Ensuring no duplicate payments are made and correctly investigating and re-allocating failed payments
Identify trends in payment delays or failures, escalate to relevant parties and for timeous solutions to reduce payment delays.
Ensure all payments made are reconciled back to payment system and payment confirmations are correctly updated.
Ensuring call center is accurately notified on any payment issues and or customers requiring contacting to correct payment issues.
Monitor any pending payments and follow up with external 3rd Parties to ensure payments are finalized on the payment system.
Accurately investigating queries and providing complete analysis and solutions to other departments to ensure player experience is improved and number of failed transactions reduced
Liaising with internal and external parties in order to resolve queries and ensure processing
Identifying and implementing methods to streamline processes and improve customer experience
Comparing processes & payment methods to competitors and advise on possible improvements to be made
Identify trends regulating payments and pay special attention to cases of perceived irregularities, escalating identified cases in line with departmental policies and procedures
Attending to all queries and volume in line with agreed service level agreements
Filing all reports for safe-keeping and possible future audits
Assisting during any form of payment testing to highlight any potential concerns and keep in touch with any newly introduced business practices
Identify and Communicate, any potential risk found in payment files to management with possible solutions to mitigate risk.
Complete audits on payments made daily and report findings to management.
Drive automation of processes within the department to reduce manual processing times and improve customer experience.
Troubleshooting issues by escalating to relevant internal or external teams, pushing for resolution in feedback and providing / implementing solutions to improve and prevent issues from occurring again.
Reporting & Analysis of data
Withdrawal source of funds
Measures increases/decreases
Analyse failed withdrawals and show improvements in reducing failures
Country Analysis Monthly with suggestions on changes/improvements
Engage with Country Managers monthly to get insight on requirements needed on withdrawals and potential improvements needed to better customer experiences per territory

SKILLS AND EXPERIENCE REQUIRED:

Intermediate to Advanced Excel Skills
3+ years of payments processing or similar experience
Knowledge of the payment processing cycle
Financial experience essential
Strong Reconciliation / auditing of statements and payments
Reporting and analytical skills
Innovative and solution driven
Deadline Driven and good time management
Adapt well to change
Ability to work under pressure
Strong attention to detail
Strong team player
Strong ability to resolve escalated queries, independently
Display payment process comprehension, across all client payments
Successful candidate must have own reliable transport
Successful candidate must be willing to work shifts, on weekends and public holidays as required by the business

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty as it has access to customers' financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

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Payments Consultant