Pharm@Sea Limited is recruiting for the role of Operations Support Lead, seeking a proactive and patient-focused Pharmacy Technician with a commitment to delivering high-quality care. As a wholly owned subsidiary of University Hospitals Sussex NHS Trust, located within the Outpatients Department of the Royal Sussex County Hospital in Brighton, we are dedicated to innovation and excellence in pharmaceutical services.

Utilising advanced technology such as a dispensing robot and prescription tracking software, we ensure the safe and efficient delivery of services. Our workplace fosters innovation, offering a modern, flexible environment where staff are encouraged to develop new services to enhance the patient experience.

We are committed to the professional development of our team, providing extensive training and support. With plans to expand to a second site at Princess Royal Hospital in Haywards Heath, we are seeking individuals who can contribute to our transformative journey.

*We are offering a competitive salary, a performance-related bonus, pension, and other attractive benefits, providing an opportunity to contribute to setting new standards of excellence in professional services for our patients, staff, and local community.*

*JOB HOURS*
* *40 hours*
* *Monday to Friday- 8.30am to 5pm*

*JOB SUMMARY*

We are looking for a highly organised, solution focused and patient centred Pharmacy Technician to fulfil Operations Support Lead responsibilities within the pharmacy, ensuring all professional, legal and organisational obligations are met at all times. As Operations Support Lead you will play a key role in supporting the Lead Pharmacist for Operations to manage all operations within the pharmacy and support the line management of all staff (excluding Pharmacists, Procurement, Management), ensuring a high quality and innovative patient and customer experience is maintained. You will be part of a small high performing team that is expected to demonstrate strong leadership qualities and promote the company’s vision, mission and values.

*Vision*

To provide exceptional and innovative healthcare services for our patients and customers on a multi-site basis.

*Mission*

We strive to provide the best possible patient experience through living our values.

*Values*

We bring a *positive* mindset to our work: engaging with others with positive intent, constantly seeking to improve, celebrating success.

We ensure everything we do is *fair*: creating a sense of equity and inclusion, being respectful of each other, and our patients.

We are open and *honest* in how we communicate: encouraging transparency and building trust.

We are *dependable* as individuals and teams: always committed to delivering consistent, reliable, and appropriate support to colleagues and patients.

We are *accountable*: taking ownership for everything we do, both individually and collectively.

*KEY JOB RESPONSIBILITIES*

1. To direct and support the line management of all staff excluding the pharmacists, procurement team and management team on a day to day basis, including completing quarterly priority setting meetings and holding yearly appraisals.

2. You will be expected to work with the Lead Pharmacist for Operations in ensuring the day to day operations are being managed to create a smooth and effective running of the pharmacy by:
* Prioritising workloads and utilising staff qualifications and experience to suit certain tasks
* Undertaking certain HR duties such as return to work forms, late forms, disciplinaries, with the support of the Lead Pharmacist for Operations or a HR consultant when needed
* Communicating regularly with the pharmacy team to ensure a continued and consistent approach to operations and a clear understanding of goals and expectations.
* Working with the Office Manager and Lead Pharmacist for Operations to support rota management, ensuring the appropriate levels of staff are maintained at all times.
* Assisting with shortlisting and interviewing candidates for any vacancies that arise.

3. Working with the Lead Pharmacist for Clinical Governance and Training you are required to support the Superintendent Pharmacist in the delivery of excellent clinical governance standards.

4. To undertake dispensing duties in accordance with standard operating procedures (SOP); organise the timely supply of out of stock medication to patients, prioritise and delegate to other pharmacy team members when necessary; counsel patients on the use of their dispensed medications, offering advice and answering any queries they may have; refer any queries to a more experienced member of staff or a Pharmacist when appropriate.

5. To support the Lead Pharmacist for Operations and Procurement Manager in facilitating the efficient stock processes; compile weekly reports using CMM to maintain stock levels/discrepancies and investigate where needed; manage stock control and the maintenance of stock levels within the dispensary; communicate/report large stock discrepancies to the Procurement Manager/Lead Pharmacist/ Superintendent Pharmacist.

6. To develop and deliver ancillary services in the pharmacy to maintain and support future growth.

7. To implement and support process change and additional training where identified.

8. To attend weekly management meetings with the wider management team, and any other organisational meetings that may occur.

9. To undertake any other duties that may reasonably be required.

10. To demonstrate the company’s values and behaviours at all times.

*Essential Skills Required For This Role:*

· Accredited NVQ Level 3 in Pharmaceutical Services or equivalent

· Able to lead by example, reflecting company values at all times

· Experience of managing a team of technical staff and services

· Excellent customer service skills

· Strong communication skills – must be able to recognise and overcome barriers to understanding e.g. language, deaf, learning difficulties

· Experience of using pharmacy CMM computer system

· Efficient at planning and organising

· High level of IT literacy and use of a pharmacy computer system

· Hospital Pharmacy Experience

· Cash handling and till work experience

· Demonstrable commitment to CPD

· Fluent written and spoken English including good numeracy

· Clean DBS or able to pass one when required

· Previous experience with recruitment/HR and interview process

*Desirable Skills For This Role:*

· Accredited Checking Pharmacy Technician

· Accredited for locally commissioned enhanced services e.g. Stop Smoking

· Experience of using prescription tracking systems

· Experience of service improvement and experience of developing and extending services

· Experience in preparing documentation eg. procedures

*Additional Information:*
* At no time should the post holder work outside their defined level of competence or outside of defined SOPs. If the post holder has concerns regarding this they should immediately discuss this with their Manager.
* All staff who are members of a professional body must comply with standards of professional practice/conduct. It is the post holder’s responsibility to ensure they are both familiar with and adhere to these requirements.
* The post holder has a responsibility to themselves and others in relation to managing risk, health and safety and will be required to work within policies and procedures.
* This job description is not inflexible but is an outline and account of the main duties. Any changes will be discussed fully with the post holder in advance.
* This job description will be reviewed periodically to take into account changes and developments in service requirements.
* There is a requirement to participate in rostered shift working including evening, weekend and bank holidays in line with the needs of the business

*JOB REVISION*

This job description should be regarded as a guide to the duties required and is not definitive or restrictive in any way. The duties of the post may be varied from time to time by the Pharm@Sea Board in response to changing circumstances.

This job description does not form part of the contract of employment.

You may be required to train for this post at both our Brighton site and Haywards Heath site and may be required to work cross-site as required by the needs of the business.

Job Types: Full-time, Permanent

Pay: £40,000.00-£48,000.00 per year

Additional pay:
* Bonus scheme
* Performance bonus
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Sick pay
Schedule:
* Day shift
* Monday to Friday

Experience:
* Management: 1 year (required)
* Pharmacy: 3 years (required)

Work Location: In person

Pharm@Sea

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Pharmacy Operations Support Lead Manager