Revenue Assurance - Debtors & Recoveries Administrator

Payfast by Network is one of the leading Fintech organisations in Africa. We're on a mission to exponentially grow the digital economy of Africa by building world-class payment products. Developed in-house, our solutions enable customers to make and receive business payments quickly and securely and allow enterprises to trade locally, across borders, and internationally.

About the Position
The main purpose of this role is to monitor and manage the accounts receivable of the company. Ensuring that outstanding invoices are collected in a timely and efficient manner, maintaining accurate records of all transactions, and resolving any payment discrepancies or issues.

About you
You'd love working with us If you thrive working in a fast-paced environment helping meet the demands of our rapid growth.

You will fit in perfectly with our culture if you:

Get energized by a fast-paced environment
Cherish a good work-life balance
Are adaptable and don't mind a bit of chaos now and again
Regard collaboration as an essential part of getting the job done
Pride yourself as being a self-starter who doesn't lack motivation
Don't need to be micromanaged
Take feedback well and use it for self-improvement
Welcome change and new ideas
Value the importance of diversity

What you'll be doing
Key Responsibilities:

Managing merchant account closures and payment method removal
Investigating and managing all billing discrepancies and liaising with Finance
Analyse revenue data, including billing, invoicing, and financial records, to ensure accuracy and completeness.
Address customer inquiries related to billing, payments, and account balances promptly and professionally.
Monitor and track payments received from customers, recording them accurately in the accounting system.
Contact customers with overdue balances via Debtors mailbox and request payment and negotiate payment terms when necessary.
Record and allocate payments received, ensuring they match outstanding invoices and apply any necessary adjustments or credits.
Identify and report accounts that are unlikely to be collected as bad debts, following established procedures for write-offs.
Ensure compliance with company policies, accounting standards, and legal requirements related to accounts receivable.
Collaborate with other departments to resolve payment and billing issues and improve the overall customer experience.

What you'll need
Minimum Requirements:

Proven experience, 2+ years within the FinTech or banking industry.
Strong attention to detail and organizational skills.
Proficiency in accounting software and Microsoft Excel.
Excellent communication and customer service skills.
Knowledge of accounting principles and accounts receivable processes.
Ability to work independently and as part of a team.
Familiarity with relevant laws and regulations governing accounts receivable and collections is a plus.

Skills Required to Perform the job successfully:

Proficient in MS Office, particularly Excel.
Previous Netsuite experience would be advantageous
Good understanding of the eCommerce environment
The detail-oriented mindset with a focus on accuracy and data integrity.
Effective communication skills to collaborate with cross-functional teams and present findings and recommendations.
Ability to adapt to changing priorities, work under pressure, and meet tight deadlines.
Strong problem-solving and critical-thinking abilities.
Excellent analytical skills with the ability to identify patterns, trends, and anomalies in financial data.
Strong financial administrative skills
Excellent decision-making skills
Operational Excellence/Quality Orientation
Must be dynamic and a self-starter, able to work independently or as part of a team.
Takes initiative and is solutions focused.
Time Management skills and ability to prioritize critical tasks.

About us
PayFast was founded in 2007 and has grown into one of South Africa's leading online payment gateways. The DPO Group, which includes DPO Africa, PayGate, PayFast and SiD Instant EFT, is the largest and the fastest-growing African payment service provider, operating in 21 countries and working with more than 60,000 active merchants across the continent. In 2021, DPO Group was acquired by Network International. Our combined resources and expertise are benefiting merchants and online shoppers looking to accept digital payments through as many different channels as possible.

What we offer

Company pension
21 days annual leave
Study leave
Celebrate your cake day with special birthday leave
Great company culture
Access to learning and development
Onsite Barista, fueling your coffee needs
And a whole lot more...

Availability
As soon as humanly possible (but we are willing to wait for the perfect candidate). If this sounds like a role that you would flourish in, please apply now.

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Revenue Assurance - Debtors & Recoveries Administrator